Customer Interaction Solutions® Magazine Selects WebEx SMARTtech for Outstanding Innovation

SAN JOSE, Calif., January 14, 2005—WebEx Communications, Inc (Nasdaq: WEBX), the leading provider of on-demand web meeting applications, today announced that WebEx SMARTtech won the 2004 “Product of the Year” award from Customer Inter@ction Solutions® magazine, the leading publication for the CRM, call center and teleservices industries. WebEx SMARTtech is an on-demand application that enables support organizations to access and manage a network of remote computers without costly hardware or additional software infrastructure. Systems on the network can be securely accessed, serviced and maintained from a Web browser, anywhere in the world.

WebEx offers a 14-day free trial of its support applications. To sign up for the free trial or learn more about WebEx’s suite of support applications, visit our web site.

Unlike traditional client or hardware-based technologies, WebEx SMARTtech is deployed over the Web and only requires a small agent on a remote machine and no pre-installed software on the support representative’s local machine. With WebEx SMARTtech, a support representative can access the remote system without the upfront investment and complex installation of hardware and software typically associated with remote support networks. The result is a support organization that is free to focus on what matters most: delivering high-quality, time-critical support to achieve customer, partner and employee success and satisfaction.

"The rapid adoption of WebEx SMARTtech in its inaugural year is part of the support industry’s trend away from older remote access hardware and software to easy-to-use web-based solutions," said Jack Chawla, director of product management at WebEx. "It's an honor to receive such prestigious industry recognition."

WebEx SMARTtech is designed for security from the ground up. Data is transmitted using industry-standard 128-bit SSL encryption and multiple levels of user authentication can be enabled, including a unique telephone keypad authentication process. Security can be tightened even further by limiting access to designated IP ranges.

“WebEx Communications has demonstrated to the editors of Customer Inter@ction Solutions that its services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. “Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements.”

The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.

About TMC
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

About WebEx Communications, Inc.
WebEx Communications, Inc. is the world's leading provider of on-demand web meeting applications. WebEx applications improve collaboration and increase productivity in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of web meeting applications over the global WebEx MediaTone Network, a network specifically designed for secure web collaboration. WebEx Communications is based in San Jose, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit www.webex.com for more information.

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This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward-looking statements include, but are not limited to, the statement that WebEx services help improve both the customer experience and the ROI for the companies that use them. Factors, which could contribute to risks and uncertainties, include, but are not limited to the failure of customers to utilize WebEx services effectively in their businesses or to realize increases in revenue or reductions in expenses as a result of using WebEx services. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. is more fully set forth in WebEx Communications, Inc.'s filings with the Securities and Exchange Commission, including WebEx's Form 10-Q filed with the SEC on November 8, 2004. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.

NOTE: MediaTone is a trademark of WebEx Communications, Inc.