WebEx Remote Access

Service unattended computers

Manage and support remote computers and POS devices faster.

Provide quality support to remote computers with Cisco WebEx Remote Access. Make it easy for your helpdesk reps to view and control unattended servers, desktops, and POS systems in real time. Accurately troubleshoot, resolve issues, run patch updates from a centralized dashboard. No need to travel to sites. WebEx Remote Access gives helpdesk reps the functionality they need to respond to IT issues right from their browsers. Read how the three-member Bozeman Deaconess Hospital IT team manages and supports the entire hospital network located across multiple sites.

See how you can improve remote support effectiveness.

Enable your helpdesk reps to service multiple remote systems—in real time, through most firewalls. Perform remote service and maintenance tasks without employee presence. Deploy regular updates and security patches anywhere, any time. Keep pace with rapid changes in technology, software licensing, and regulatory issues. Extend team productivity by integrating WebEx System Management asset management and software distribution tools.

Optimize your resources.

Troubleshoot and maintain remote computers from anywhere, and cut the cost of travel. See savings instantly. Implement remote access networks without investing in expensive hardware and software. Push patch updates, respond, and fix problems in less time.

Reduce downtime—deliver premium 24x7 support.

Ensure minimum downtime of business critical applications—no need to diagnose and resolve problems in person. Technicians can easily access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to resolve problems rapidly.

Increase company uptime.

Manage company hardware and software proactively—reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere—even through most firewalls. Employees don't even need to be present. Keep systems up and running with tools that include file transfer and application control.

Access remote systems securely.

Take advantage of multiple levels of security and granular access controls. Ensure access only by authorized personnel. WebEx never stores your Information on our servers and 128-bit SSL and AES encryption guarantees your support and maintenance calls are private and secure. Log and record remote access sessions using network-based recording for compliance and security purposes.

View Features.

Handle multiple systems with a scalable, centralized administration.

Manage your entire network effortlessly from a centralized dashboard. Customize your company’s dashboard by function or location.

Gain unsurpassed reliability and multiple layers of security.

Remote Access is delivered over the Cisco WebEx Collaboration Cloud, a private global network that offers better than 99.99% reliability as well as robust security. Protect your systems with IP address blocking, computer-specific access codes, phone authentication, and user account access rights. Black out the local machine’s screen and disable keyboard and mouse for added privacy while your technical support rep is working remotely.

Customize access permission.

Assign user access to individual computers or groups of computers. Set passwords at the site level, group level, and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.

Initiate key functions needed to finish the job.

Start remote reboots, file transfers, and system upgrades even when no one is present. Invite a subject matter expert to assist with complex issues, and share the same view of the desktop.

Start now without new hardware.

Access any system in your network using a small agent that can be deployed easily on remote machines.

Read Remote Access resources and case studies.

Case Studies

Bozeman Deaconess Hospital

“If a machine isn’t working, especially during a critical procedure, you have to get in there quickly and fix it quickly. WebEx has really done the job for me, not to mention for our patients. It’s been a lifesaver.”
—Mark Solyst, Network Administrator

Complete service requests ahead of time. Start today.

Get WebEx Remote Access on demand over the web on a subscription basis. It’s easy to get started. There’s no need to invest in or install any new hardware or software on your network. For a predictable monthly fee, your support reps can use Remote Access any time, from any web browser, anywhere in the world—to support unattended systems instantly, securely.

Get started today

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