WebEx Remote Support
Solve remote support issues faster
Improve the speed and quality of your remote support
Deliver instant, personalized remote support to users—inside or outside your company—wherever they’re located. Use Cisco WebEx Support Center Remote Support to decrease call times, increase first call resolution, minimize costly onsite service visits—and reduce support costs overall. View and control desktops or applications to diagnose and solve problems in real time. Resolve and close support cases faster and provide clients with a quality support experience.
You can use WebEx Remote Support for internal IT support to maximize company uptime by supporting users anywhere, or for customer support to meet service level agreements and increase customer satisfaction.
Sign up for a 14-day free, no risk trial.
Serve users with reliable, secure remote support.
Stay on top of every support call.
- Improve availability and uptime with fast problem diagnosis and resolution.
- Increase first call resolution and cut handling time. View and control desktops.
- Get permission from users to view their computer.
Decrease client downtime.
- Skip frustrating support phone calls and back-and-forth emails.
- Avoid the delay and expense of on-site support—deliver hands-on support online.
- Transfer files to install patches to provide an instant fix.
- Bring in subject matter experts into your calls instantly to resolve issues even faster.
Focus on support—not on software.
WebEx solutions are software delivered as a service (SaaS). So, you don’t need new servers, and you don’t have to worry about maintenance and support. It’s all taken care of as part of your subscription.
- Count on the performance and reliability you need to meet your business-critical support requirements.
- Keep support calls as private and secure as you need with exceptional security.
- Leave maintenance and upgrades to us.
- Manage costs and pay as you go for an affordable, predictable monthly fee.
See how WebEx meets the standards for IT.
Get the features you need to resolve remote support problems wherever you are.
Start or join support sessions easily.
Maximize remote support effectiveness with specialized functionality.
Drag and drop files
Log on to any desktop as an administrator
Print remotely
Speed up support sessions with instant chat
Retrieve system information
Secure support sessions with firewall
Maximize remote support effectiveness with specialized functionality.
Drag and drop files
Transfer files to and from a desktop instantly to apply patches and updates, or retrieve data for in-depth analysis.
Log on to any desktop as an administrator
Sign on to any machine as an administrator to access and install new applications and perform other activities that require administrative privileges.
Print remotely
Redirect printouts from a remote computer’s printer to a local printer for offline analysis.
Speed up support sessions with instant chat
Communicate easily with other support reps during a support session using instant chat. Take advantage of the Chat Phrase Library with reusable chat phrases.
Retrieve system information
Collect system information with one click. Print and save for future reference.
Reboot and Reconnect
Enable a client to join the same session even in Safe Mode.
Secure support sessions with firewall
Work through most firewalls using standard http and https ports.
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Learn more Buy now Free trial |
Learn more Buy now Free trial |
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| Description | Primarily for online meetings, serves basic support needs | Designed specifically for customer support | |||
| Remote visibility and control of another desktop |
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| Real-time file transfer during session |
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| Work across firewalls with no customer software installation |
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| Allow customer to see your desktop |
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| Click-to-connect feature simplifies customer access |
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| WebEx WebACD routes customers to next available agent |
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| Multi-session interface lets one agent support multiple customers |
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| Co-browsing shows agent which pages a customer was viewing |
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| Custom scripts to push and run patches, updates, and other files with a single click |
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Integration with a full application set for advanced support:
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| Management dashboard with real-time team visibility |
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Improve support performance with a secure, scalable solution.
Get WebEx Remote Support on demand over the web on a subscription basis. It’s easy to get started. For a predictable monthly fee, your support reps can access WebEx Remote Support any time, from any web browser, anywhere in the world—to support remote employees instantly.
