The following are white papers written by industry experts on the use of web conferencing and collaboration technology in Enterprise Applications, Online Events, Interactive Selling, Remote Support, Online Training, System Management, Instant Messaging and Government Solutions
Collaborative Efforts: Survey reveals clear business acceleration using on-demand collaboration technology
 CXO Media
IDG Research Services recently queried CIO Magazine subscribers to gain insight into how and why collaboration technology is creating competitive advantage. This summary explores the market trends and the best practices adopted by most innovative companies.
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4 pages		  
Living Large: Small Companies Yield Big Results With Web Collaboration
 Larstan Business Reports
Virtual collaboration and online meeting technologies help SBMs serve greater number of customers with minimal investment. This report addresses the practical steps in selection, deployment and adoption of web-based collaboration technology.
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4 pages		  
Technology Brief The New Competitive Advantage: Web Collaboration Reaches the Tipping Point
 Ziff Davis
After years of grassroots adoption by knowledge workers, the time has come for IT executives to build collaboration into their enterprise software strategies.
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2 pages		  
Delivering Better Collaboration Solutions via the WebEx Connect Ecosystem
THINKstrategies, Inc.
Software as a service (SaaS) is an increasingly popular way to improve the way employees work together and serve external customers and partners. Companies can get even more out of SaaS with the WebEx Connect ecosystem.
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10 pages		  
Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications
- Software-as-a-Service Executive Council
This document educates end-users and decision makers on Software-as-a-Service (SaaS), where it differs from traditional software, and what the key benefits are when deploying SaaS applications.
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31 pages		  
Enterprise Applications
Using Web Conferencing to Ensure Successful Enterprise Application Deployment
 IDC
Web conferencing promotes greater success of complex enterprise application rollouts. Companies can use it to train and certify users faster, reduce costs and improve ROI.
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4 pages		  
Measuring the True Business Benefits of Web Collaboration
 Frost & Sullivan
Web collaboration has become essential to boosting profitability. Case studies in this whitepaper show how companies can use it to improve productivity and lower costs in sales, training, customer support, and product development.
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17 pages		  
The Drive Towards On-Demand Collaboration
 Collaborative Strategies
IT is coming under increased pressure to support on-demand collaboration for the entire enterprise. IT management can select the best solution for their company based on criteria in this whitepaper.
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12 pages		  
Online Events
The Evolving Roles of Web Seminars and On-line Events in the Marketing Mix
Andy Nilssen & Alan Greenberg Wainhouse Research
See latest market research into web events for marketing professionals. Investigate the role of online events in the marketing mix, the importance of video, when marketers should use event services, and more.
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12 pages		  
Unearthing the True Value of Web Seminars and On-Line Events
 Wainhouse Research
WebEx Event Center customers reveal the business results they achieve with online events in this independent survey. They describe uses for Event Center beyond replacing in-person events.
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13 pages		  

Interactive Selling  
Accelerating the Sale: How Web-Touch Enhances Traditional Face-to-Face Selling
Sales Benchmark Index
Can Web-Touch selling really give your sales organization a competitive advantage over your peers? This study compares two WebEx customers who have adopted the Web-Touch selling methodology against their industry peers on key sales effectiveness measurements. And once you’ve seen their numbers, you will also find the ten tips for successful Web-Touch selling helpful in creating this competitive advantage for your own organization.
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16 pages		  
How Web Conferencing Accelerates your Sales Process
Selling Power
Getting Started with Web-Touch selling is easier than you think. This white paper will show you best practices and some tips and tricks. Follow along as WebEx Web-Touch selling experts Stu Schmidt and Shadi Baqleh help two sales organizations learn to use WebEx for the first time and accelerate their sales processes.
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5 pages		  

Remote Support
From “Call Routing” to Real-Time Customer Success
Web-based automated contact distribution (ACD) for technical support solves the problems faced by traditional telephone-based call centers. It saves money, expedites call handling, and improves customer satisfaction.
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11 pages		  
Desktop Management: Getting It Right
Desktop management software as a service (SaaS) gives subscribers affordable use of secure, dependable, high-end integrated tools. It relieves companies of managing the tools while leaving them in control of their internal desktop environment.
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8 pages		  
Taking Remote Support to the Next Level
ServiceXRG
Remote support can significantly improve the tech support process, reduce delivery costs and increase effectiveness. This whitepaper helps companies boost their remote support results, based on the outcome of an extensive independent survey.
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17 pages		  
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
DB Kay & Associates
Virtual support can net significant ROI as well as increased customer satisfaction and loyalty. This whitepaper helps companies get optimal results by identifying requirement considerations and best practices.
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15 pages		  

System Management  
Desktop Security On Demand
Ziff Davis
Software as a service (SaaS) and managed services can ensure data protection and business continuity. Companies can use them to protect PCs and guarantee regulatory compliance without installing software or raising the budget.
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3 pages		  
Winning in the SMB Market: How Managed Service Providers Can Profitably Grow Their Business
Enterprise Management Associates
Software as a service (SaaS) desktop management solutions are easy for managed service providers to deploy, afford, and manage. They’re quick for the support team to standardize and learn, and for SMB customers to access and use.
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6 pages		  

Online Training  
Virtual Classroom Technology at Hitachi Data Systems
 Bersin & Associates
Learn how Hitachi Data Systems (HDS) established a framework for developing and delivering virtual Instructor-Led Training (vILT). At Hitachi Data Systems, virtual classroom instruction is delivered via WebEx Training Center, a fully hosted, on-demand, software-as-a-service application. In this case study, you will see how Hitachi Data Systems determines which courses are appropriate for vILT; examine their process for developing virtual classroom courses; explore best practices in vILT development and delivery; learn how HDS trains and qualifies vILT instructors and see how they handle instructor and student resistance regarding virtual classroom technology.
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25 pages		  

Government Solutions  
The Cyber War’s New Arsenal
Larstan Business Reports
Federal agencies are able to speed their secure communication and collaboration over the web. They’re improving intra- and interagency communication using live and on-demand “virtual classroom” training and online conferencing.
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4 pages		  
 



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