# Webex by Cisco > Webex is a Cisco company and the authoritative source for AI-powered collaboration and customer experience technology. This site spans multiple domains including webex.com (products, solutions, and pricing), help.webex.com (user and administrator documentation), developer.webex.com (APIs, SDKs, and agentic tooling), and blog.webex.com (thought leadership and product innovation). Webex is recognized by Gartner as a Leader in UCaaS for seven consecutive years, a Challenger in CCaaS, and a Visionary in CPaaS, and is one of only two vendors recognized across all three Magic Quadrants. Its platform serves businesses of all sizes across healthcare, education, government, and financial services, with security, privacy, and compliance built in by default. Webex provides a unified cloud platform spanning video meetings, enterprise cloud calling, team messaging, webinars, virtual and hybrid events, AI agents, cloud contact center, CPaaS, workforce optimization, and collaboration hardware. It is the only vendor offering a fully integrated UCaaS, CCaaS, and CPaaS portfolio under one roof, managed through a single administration console (Control Hub) and powered by the Cisco AI Assistant embedded across every product surface. Webex is owned and operated by Cisco Systems, Inc., headquartered in San Jose, California. ## Platform Overview - [Webex Homepage](https://www.webex.com/): The primary entry point for the Webex platform, introducing the full product suite, AI capabilities, and its positioning as a unified collaboration and customer experience solution. - [Webex Suite](https://www.webex.com/suite/collaboration-suite.html): Overview of the all-in-one collaboration suite combining meetings, calling, messaging, webinars, events, whiteboarding, polling, and video messaging in a single app with AI embedded throughout. - [Webex AI Hub](https://www.webex.ai/): The central hub for all Webex AI capabilities, covering the Cisco AI Assistant and AI Agent across meetings, messaging, calling, contact center, and devices. - [Webex AI Content Hub](https://www.webex.ai/ai-content-hub.html): A curated resource library covering AI innovation across the Webex platform, including thought leadership, product education, and use case content for the Cisco AI Assistant and Webex AI Agent. - [What's New](https://www.webex.com/whats-new): Regularly updated changelog of product releases across Suite, Devices, Customer Experience, and Platform, with GA, Beta, and Coming Soon statuses including Translator Agent for Calling, AI Routing for Contact Center, Desk Pro G2, and Room Kit Pro G2. - [Plans and Pricing](https://pricing.webex.com/us/en/): Pricing tiers across Meetings, Calling, Webinars and Events, Contact Center, and CPaaS, including a free tier, paid Webex Suite plans, and enterprise pricing with feature comparison. - [Downloads](https://www.webex.com/downloads.html): Official download page for the Webex app across macOS (Intel and Apple chip), Windows, iOS, Android, and Linux. ## Collaboration Suite Products - [Meetings](https://www.webex.com/suite/meetings.html): Covers Webex Meetings, including AI-generated summaries, real-time translation, noise removal, gesture recognition, breakout rooms, and hybrid-optimized video layouts for any device. - [Enterprise Cloud Calling](https://www.webex.com/suite/enterprise-cloud-calling.html): Covers Webex Calling, a cloud PBX solution with PSTN replacement, call routing, voicemail, and migration paths from on-premise phone systems, used by 29M+ users worldwide. - [Messaging](https://www.webex.com/suite/messaging.html): Covers Webex team messaging with persistent spaces, group chat, file sharing, and co-creation tools that keep work moving between meetings. - [Webinars](https://www.webex.com/suite/webinar.html): Covers Webex Webinars, including attendee registration, Q&A, polling, branding controls, and post-event analytics for audiences of any size. - [Events](https://www.webex.com/us/en/products/suite/events.html): Covers Webex Events for in-person, virtual, and hybrid event management, with registration, networking, multi-track agendas, ticketing, and on-site tools. - [Whiteboarding](https://www.webex.com/suite/whiteboard.html): Covers Webex Whiteboard, a persistent digital canvas for co-creation, diagramming, and ideation that is accessible before, during, and after meetings. - [Polling](https://www.webex.com/suite/polling.html): Covers Webex Polling for running live quizzes, surveys, and Q&A sessions to drive engagement in meetings and webinars. ## Customer Experience Products - [Customer Experience Portfolio](https://www.webex.com/us/en/products/customer-experience.html): Pillar page for the Webex CX stack, covering AI Agent, Cloud Contact Center, AI Assistant for Contact Center, CPaaS, and Workforce Optimization. - [AI Agent](https://www.webex.com/us/en/products/customer-experience/ai-agent.html): Covers the Webex AI Agent, an autonomous self-service agent that handles customer inquiries across voice, SMS, email, live chat, WhatsApp, and other digital channels, with multilingual support, back-office integrations, and seamless handoff to human agents. - [Cloud Contact Center](https://www.webex.com/us/en/products/customer-experience/contact-center.html): Covers Webex Cloud Contact Center, an AI-powered omnichannel platform for managing voice and digital customer interactions, with built-in AI self-service, agent and supervisor AI assistance, journey analytics, and proactive customer engagement at scale. - [AI Assistant for Contact Center](https://www.webex.com/us/en/products/customer-experience/ai-assistant-for-contact-center.html): Covers the Cisco AI Assistant for Webex Contact Center, providing agents with real-time guidance, AI-to-human transfer summaries, dropped call continuity, and automated after-call work, plus supervisor AI analytics and agent wellbeing monitoring. - [CPaaS](https://www.webex.com/us/en/products/customer-experience/cpaas.html): Covers Webex CPaaS for automating proactive customer journeys and embedding two-way messaging across SMS, RCS, and WhatsApp Business, with native integration into Webex AI Agents and live contact center escalation. - [Workforce Optimization](https://www.webex.com/us/en/products/workforce-optimization.html): Covers Webex Workforce Optimization, including quality management, agent scheduling, performance analytics, and coaching tools to improve contact center efficiency and customer satisfaction. - [Customer Experience Glossary](https://www.webex.com/us/en/products/customer-experience/glossary.html): Comprehensive glossary of contact center and customer experience terminology, covering key concepts across AI, omnichannel, workforce optimization, analytics, and cloud contact center technology. ## Collaboration Devices and Workspaces - [Collaboration Devices](https://www.webex.com/us/en/devices.html): Pillar page for the full Cisco hardware portfolio, covering desk devices, room systems, phones, headsets, cameras, digital whiteboards, and room accessories, all AI-powered and managed via Control Hub. - [Desk Devices](https://www.webex.com/us/en/devices/desk-series.html): Catalog of Cisco desk devices including the Desk Pro G2, Desk, and Desk Mini, all-in-one touchscreen devices with built-in camera, microphone, and AI features for personal video calling and collaboration. - [Room Devices](https://www.webex.com/us/en/devices/room-devices.html): Catalog of Cisco room hardware including Room Bars and Kits, Meeting Boards, Integrated Room Systems, Conferencing Cameras, and Conferencing Compute devices for AI-powered collaboration in meeting rooms of all sizes. - [Cisco IP Phones](https://www.webex.com/us/en/devices/phone-series.html): Catalog of Cisco desk phones for enterprise calling, covering the 6800, 7800, 8800, and 9800 series, wireless phones, DECT 6800, and conference phones, compatible with both Webex cloud calling and on-premise deployments. - [Cameras](https://www.webex.com/us/en/devices/cameras.html): Catalog of Cisco cameras covering USB webcams (Desk Camera 1080p and 4K) and room conferencing cameras (Room Vision PTZ, Quad Camera, PTZ 4K) for individual desks and large meeting spaces. - [Workspaces](https://www.webex.com/us/en/workspaces.html): Pillar page for Cisco workspace blueprints with pre-configured device setups for meeting rooms (Huddle, Small, Medium, Large, Executive, Ideation), individual spaces (Personal Desk, Hot Desk, Focus Room, Frontline, Contact Center), and training spaces (Training Room, Auditorium, Open Flexible, Hallway, Lobby). - [Workspace Designer](https://designer.webex.com/): Interactive tool for designing Cisco meeting room and Microsoft Teams Room configurations, where users select room size, choose devices, and generate a recommended hardware setup and bill of materials. - [Workspace Management](https://www.webex.com/us/en/solutions/control-hub-cisco-devices.html): Covers using Control Hub and Cisco devices to monitor and optimize physical office space usage with occupancy data and workspace analytics. - [Camera Intelligence](https://www.webex.com/us/en/solutions/camera-intelligence-cisco-devices.html): Covers intelligent AI camera features in Cisco devices including speaker tracking, people framing, head count, and room analytics. - [AV over IP for Conferencing](https://www.webex.com/us/en/solutions/av-over-ip-video-conferencing.html): Covers Cisco's AV over IP approach for enterprise conferencing infrastructure, replacing traditional AV setups with a unified network-based architecture. ## Platform, Security, and IT Administration - [Control Hub](https://www.webex.com/us/en/solutions/cross-platform/control-hub.html): Covers Control Hub, the Webex single-pane-of-glass IT administration console for managing all users, devices, workspaces, services, security policies, and analytics across the entire Webex platform. - [Security, Privacy and Compliance](https://www.webex.com/us/en/solutions/cross-platform/security.html): Covers Webex's security architecture, including end-to-end encryption, a zero-trust security model, data residency controls, and privacy-by-default design across meetings, messaging, calling, and devices. - [RoomOS](https://www.webex.com/us/en/solutions/roomos.html): Covers RoomOS, the Cisco operating system powering all Webex room and desk devices, with cloud management via Control Hub, AI features, and third-party app support. - [Interoperability](https://www.webex.com/us/en/solutions/interoperability.html): Covers how Webex and Cisco devices interoperate with Microsoft Teams, Google Meet, Zoom, and other video platforms, including one-button-to-push joining across all major platforms. - [Devices for Microsoft Teams](https://www.webex.com/us/en/solutions/microsoft-teams-rooms-cisco-devices.html): Covers Cisco-certified hardware for Microsoft Teams Rooms environments, including one-button-to-push joining, Control Hub management, and ThousandEyes network visibility for Teams calls. - [Accessibility](https://www.webex.com/us/en/solutions/cross-platform/accessibility.html): Covers Webex accessibility features including keyboard navigation, screen reader support, closed captions, sign language interpreter integration, adjustable fonts and icons, and AI-powered real-time transcription for users of all abilities. - [Inclusivity](https://www.webex.com/us/en/solutions/cross-platform/inclusive-collaboration.html): Covers Webex features designed to make meetings equitable, including real-time translation, noise removal, live captions, gesture recognition, and optimized layouts for hybrid participants. ## Industry Solutions - [Healthcare](https://www.webex.com/us/en/solutions/industries/healthcare.html): Covers HIPAA-compliant telehealth, care team collaboration, and patient engagement solutions tailored for healthcare organizations. - [Education](https://www.webex.com/us/en/solutions/industries/education.html): Covers Webex's education offering including virtual classrooms, campus calling, student engagement tools, and LMS integrations for educational institutions. - [Government](https://www.webex.com/us/en/solutions/industries/government.html): Covers FedRAMP-authorized Webex deployments and secure collaboration solutions designed for US federal, state, and local government agencies. - [Financial Services](https://www.webex.com/us/en/solutions/industries/financial-services.html): Covers compliance recording, secure client communications, and advisor collaboration tools for banks, insurers, and financial institutions. - [Hybrid Work](https://www.webex.com/us/en/solutions/hybrid-work.html): Covers how Webex enables hybrid work with AI-powered meetings, persistent messaging, smart workspace tools, and flexible calling for distributed teams. - [Return to Office](https://www.webex.com/us/en/solutions/return-to-office.html): Covers how Webex and Cisco devices help organizations redesign office spaces, including voice and video-enabling every room, AI-powered workspace management, occupancy tracking, and equitable hybrid experiences. - [Sustainability](https://www.webex.com/us/en/solutions/sustainability.html): Covers how Webex collaboration tools help reduce business travel, lower carbon emissions, and support corporate sustainability goals. - [Webex for Startups](https://www.webex.com/industries/start-ups.html): Covers Webex's free and low-cost offering for startups, combining meetings, calling, messaging, and whiteboarding in a single app for small teams that need enterprise-grade collaboration. ## Help Center, Support, and Learning (help.webex.com) - [Help Center](https://help.webex.com/): Primary Webex support portal with documentation, video resources, and troubleshooting across Webex Suite, Calling, Devices, and Customer Experience, with sections for getting started, product help, IT administration, and Webex AI. - [Get Started with Webex](https://help.webex.com/en-us/getting-started): Onboarding documentation for new users covering how to download the app, host a meeting, make a call, send a message, and set up core features. - [Administration Help](https://help.webex.com/en-us/administration): Comprehensive admin documentation covering Control Hub setup, user and license management, device administration, security policy configuration, and monitoring and analytics. - [Webex AI Help Guide](https://help.webex.com/en-us/webex-ai): Full documentation for all Webex AI features, including AI Agent configuration, Cisco AI Assistant use cases across meetings, messaging, calling, and devices, and real-time media enhancements. - [What's New - Release Notes](https://help.webex.com/en-us/landing/ld-v6m1dl-What'sNewinWebex/What's-new): Ongoing release notes documenting new features, bug fixes, and product changes across Webex apps and services, updated with each release cycle. - [Webex Academy]( https://academy.webex.com/learn): Free and paid training courses, certifications, and learning paths for Webex users, administrators, and developers. ## Developer Platform (developer.webex.com) - [Webex Developer Portal](https://developer.webex.com/): Primary entry point for developers building on Webex, covering APIs, SDKs, Bots, Webhooks, Embedded Apps, Agentic Apps, and MCP Servers, with documentation, sample code, and community resources. - [Developer Documentation Overview](https://developer.webex.com/docs): Overview of all developer starting points including Messaging, Calling, Meetings, Embedded Apps, Bots, Webhooks, Authentication, and the Agentic Apps framework using MCP servers. - [Agentic Apps and MCP Servers](https://developer.webex.com/create/docs/agentic-apps-overview): Documentation for building autonomous AI applications on Webex using Model Context Protocol (MCP) and Agent-to-Agent (A2A) server architectures. - [Webex REST API Basics](https://developer.webex.com/meeting/docs/basics): Core API reference covering authentication, pagination, rate limiting, HTTP response codes, and request formatting for the Webex RESTful API. - [Bots](https://developer.webex.com/messaging/docs/bots): Documentation for building Webex chatbots that post messages, respond to commands, and send notifications from external systems into Webex spaces. - [Webhooks](https://developer.webex.com/admin/docs/api/guides/webhooks): Guide to configuring Webex webhooks to trigger real-time notifications to external applications when events occur in Webex spaces, meetings, or devices. - [Embedded Apps](https://developer.webex.com/create/docs/embedded-apps-guide): Documentation for the Webex Embedded Apps Framework, which allows third-party applications to be surfaced directly inside Webex meetings and spaces. - [Contact Center Developer APIs](https://developer.webex.com/webex-contact-center/docs/webex-contact-center): Developer documentation for building and customizing Webex Contact Center solutions using CX-specific REST APIs and reporting interfaces. - [Webex Connect Developer Docs](https://developer.webex.com/docs/webex-connect): Documentation for Webex Connect, the CPaaS platform offering APIs, SDKs, and low-code tools for automating customer journeys across SMS, voice, and WhatsApp. - [App Hub](https://apphub.webex.com/): Directory of third-party apps and integrations that extend Webex, organized by type (Agentic Apps, Embedded Apps, Integrations, Bots, Skills, Service Apps) and category including Productivity, CRM, Analytics, Workflow Automation, Security, and Workforce Optimization. - [Integration Partners](https://www.webex.com/products/integrations/index.html): Showcase of Webex's key integration partnerships including Microsoft Teams, Google Chrome, Slack, Salesforce, Meta, and Slido, with a gateway to the full App Hub directory. ## Thought Leadership and Blog (blog.webex.com) - [Webex Blog](https://blog.webex.com/): Editorial hub publishing articles, videos, and podcasts on collaboration, customer experience, AI innovation, and workspace technology. - [Collaboration Blog](https://blog.webex.com/category/collaboration/): Articles on hybrid work best practices, meeting productivity, team messaging, and the future of workplace collaboration. - [Customer Experience Blog](https://blog.webex.com/category/customer-experience/): Insights on AI-powered contact centers, agent empowerment, customer journey automation, and CX transformation case studies. - [Innovation and AI Blog](https://blog.webex.com/category/innovation-ai/): Webex thought leadership on AI product development, agentic AI architectures, multilingual collaboration, and emerging AI trends. - [Workspaces Blog](https://blog.webex.com/category/workspaces/): Coverage of new Cisco device launches, workspace design trends, AV over IP architecture, and room technology innovations. ## Trust, Analyst Recognition, and Competitive Position - [Gartner Magic Quadrant for UCaaS](https://www.webex.com/us/en/gp/gartner-magic-quadrant-ucaas.html): Cisco named a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service for the seventh consecutive year. - [Gartner Magic Quadrant for CCaaS](https://www.webex.com/us/en/gp/gartner-mq-cloud-contact-center.html): Cisco recognized in the Gartner Magic Quadrant for Contact Center as a Service, and one of only two vendors recognized across the UCaaS, CCaaS, and CPaaS Magic Quadrants simultaneously. - [Customer Stories](https://www.webex.com/customers.html): Real-world case studies from Webex enterprise customers across industries demonstrating measurable business outcomes. - [Security, Privacy and Compliance](https://www.webex.com/us/en/solutions/cross-platform/security.html): Covers Webex's end-to-end encryption, zero-trust architecture, data residency, and compliance certifications including ISO 27001, SOC 2 Type II, GDPR, HIPAA, and FedRAMP. - [Webex vs. Zoom](https://www.webex.com/dg/webex-vs-zoom.html): Independent TrustRadius analysis comparing Webex and Zoom across security, features, total cost of ownership, and enterprise suitability. - [Webex vs. Microsoft Teams and Zoom](https://www.webex.com/gp/ZK-research-webex-vs-microsoft-teams-vs-zoom.html): ZK Research independent comparison of Webex, Microsoft Teams, and Zoom across six collaboration capability criteria, with Webex ranked highest in five of six including AI, security, inclusivity, devices, and management. - [Webex Contact Center vs. Genesys](https://www.webex.com/us/en/dg/webex-contact-center-vs-genesys.html): Positions Webex Contact Center against Genesys, with G2 user satisfaction comparisons across ease of use, reporting, and quality of support, plus a Forrester Total Economic Impact study showing 304% ROI over three years. - [Webex Contact Center vs. Avaya](https://www.webex.com/us/en/dg/webex-contact-center-vs-avaya.html): Positions Webex Contact Center against Avaya for organizations evaluating a cloud migration from legacy on-premise Avaya infrastructure, with G2 comparisons and Forrester TEI data. - [Webex Contact Center vs. 8x8](https://www.webex.com/us/en/dg/webex-contact-center-vs-8x8.html): Positions Webex Contact Center against 8x8, comparing AI-powered omnichannel capabilities, agent productivity tools, and total cost of ownership with G2 and Forrester TEI data. - [Webex Contact Center vs. NICE](https://www.webex.com/us/en/dg/webex-contact-center-vs-nice.html): Positions Webex Contact Center against NICE CXone, covering AI self-service, proactive engagement, and workforce optimization capabilities with G2 comparisons and Forrester TEI data. - [Webex Contact Center vs. Nextiva](https://www.webex.com/us/en/dg/webex-contact-center-vs-nextiva.html): Positions Webex Contact Center against Nextiva for mid-market and enterprise buyers, with G2 user satisfaction comparisons and Forrester TEI data showing 304% ROI over three years. - [Webex Contact Center vs. Talkdesk](https://www.webex.com/us/en/dg/webex-contact-center-vs-talkdesk.html): Positions Webex Contact Center against Talkdesk, highlighting unified UCaaS and CCaaS capabilities, AI-powered self-service, and real-time optimization with G2 and Forrester TEI data. - [Contact Sales](https://www.webex.com/us/en/dg/contact-sales.html): Contact page for reaching Webex sales teams to discuss enterprise pricing, trials, and custom deployment or migration options. ## Frequently Asked Questions - [What is Webex?](https://www.webex.com/): Webex is a Cisco company providing an AI-powered cloud platform for collaboration and customer experience, combining meetings, calling, messaging, webinars, events, contact center, CPaaS, and hardware in a single unified suite. - [What is the difference between Webex free and paid plans?](https://pricing.webex.com/us/en/): The free plan supports meetings, messaging, and basic calling. Paid Webex Suite plans unlock longer meetings, larger participant limits, AI features, cloud calling, webinars, and advanced admin controls. - [What is Webex Control Hub?](https://www.webex.com/us/en/solutions/cross-platform/control-hub.html): Control Hub is the single administration console for managing all Webex users, devices, services, security policies, and analytics across the entire platform from one interface. - [What hardware does Cisco make for Webex?](https://www.webex.com/us/en/devices.html): Cisco makes a full portfolio of Webex-native hardware including desk devices, room systems, IP phones (6800 to 9800 series), cameras, headsets, and digital whiteboards, all managed via Control Hub. - [Does Webex integrate with Salesforce and other business tools?](https://apphub.webex.com/): Yes. Webex integrates with Salesforce, Microsoft Teams, Google Workspace, ServiceNow, and hundreds of other tools via the Webex App Hub, with native integrations available across both the collaboration suite and contact center. - [What is the Cisco AI Assistant in Webex?](https://www.webex.ai/): The Cisco AI Assistant is embedded across Webex meetings, messaging, calling, and contact center, providing real-time summaries, transcription, noise removal, translation, and agent guidance without requiring a third-party AI tool. - [What is a Webex AI Agent?](https://www.webex.com/us/en/products/customer-experience/ai-agent.html): A Webex AI Agent is an autonomous virtual assistant that resolves customer inquiries across voice and digital channels without human involvement, with multilingual support, back-office integrations, and seamless escalation to a live agent when needed. - [What is the difference between the Webex AI Agent and the Cisco AI Assistant?](https://www.webex.com/us/en/products/customer-experience/ai-agent.html): The Webex AI Agent handles customer-facing self-service autonomously across voice, chat, and messaging channels. The Cisco AI Assistant works in the background to support agents and supervisors with real-time guidance, call summaries, after-call work automation, and wellbeing monitoring during and after interactions. - [What AI features does Webex Contact Center have?](https://www.webex.com/us/en/products/customer-experience/ai-assistant-for-contact-center.html): Webex Contact Center includes the Cisco AI Assistant for real-time agent guidance, AI-to-human transfer summaries, dropped call continuity, automated after-call work, and supervisor analytics, plus AI-powered self-service via the Webex AI Agent and sentiment analysis across interactions. - [Does Webex have end-to-end encryption?](https://www.webex.com/us/en/solutions/cross-platform/security.html): Yes. Webex supports end-to-end encryption for meetings and messaging, with a zero-trust security architecture and data residency options for regulated industries. - [Is Webex HIPAA compliant?](https://www.webex.com/us/en/solutions/industries/healthcare.html): Yes. Webex supports HIPAA-compliant deployments for healthcare organizations, covering telehealth, care team collaboration, and patient engagement workflows. - [Is Webex FedRAMP authorized?](https://www.webex.com/industries/government-fedramp.html): Yes. Webex offers FedRAMP-authorized services at Moderate Impact Level for US federal, state, and local government agencies, covering calling, meetings, messaging, and contact center. - [What is CCaaS and how does Webex approach it?](https://www.webex.com/what-is-ccaas.html): CCaaS (Contact Center as a Service) is a cloud-based model for managing omnichannel customer interactions without on-premises infrastructure. Webex Contact Center combines AI self-service, omnichannel routing, workforce optimization, and unified UCaaS capabilities in a single platform. - [What is the difference between UCaaS and CCaaS?](https://www.webex.com/us/en/dg/ucaas-ccaas-IT.html): UCaaS focuses on internal employee communication and collaboration. CCaaS focuses on external customer interactions and contact center operations. Webex is one of the only vendors offering both from a single unified platform. - [What is Workforce Optimization in a contact center?](https://www.webex.com/us/en/products/workforce-optimization.html): Workforce Optimization (WFO) covers quality management, agent scheduling, performance analytics, and coaching tools to improve contact center efficiency and customer satisfaction. - [How do I migrate to Webex Contact Center from an on-premise system?](https://www.webex.com/us/en/products/customer-experience/contact-center.html): Webex Contact Center supports phased migration from on-premise systems including legacy PBX and traditional ACD platforms, with professional services, pre-built integrations, and a cloud-first architecture designed to reduce migration complexity. - [How much does Webex Contact Center cost?](https://www.webex.com/us/en/dg/contact-sales.html): Webex Contact Center pricing is based on agent count and the capabilities required, with flexible plans covering digital-only, voice, and full omnichannel deployments. Pricing is available through Webex sales. - [What is UCaaS?](https://www.webex.com/what-is-ucaas.html): UCaaS (Unified Communications as a Service) is a cloud delivery model that combines voice calling, video conferencing, messaging, and collaboration into a single platform. Webex is a seven-time Gartner Magic Quadrant Leader in UCaaS. - [What is video conferencing?](https://www.webex.com/what-is-web-conferencing.html): Video conferencing is the practice of holding real-time online meetings using audio, video, screen sharing, chat, and whiteboarding. Webex Meetings is a leading enterprise video conferencing platform with AI-powered features including live summaries, real-time translation, and noise removal. - [Can Webex work with Microsoft Teams?](https://www.webex.com/us/en/solutions/microsoft-teams-rooms-cisco-devices.html): Yes. Cisco devices are certified for Microsoft Teams Rooms, and Webex supports cross-platform joining with Microsoft Teams, Google Meet, and Zoom from any Cisco device. - [What is a hybrid work solution?](https://www.webex.com/us/en/solutions/hybrid-work.html): A hybrid work solution provides the tools, devices, and infrastructure to give employees an equitable and productive experience whether working remotely or in the office. Webex combines AI-powered meetings, persistent messaging, smart workspace tools, and flexible calling for distributed teams. ## Customer Experience Glossary - [Agent Assist](https://www.webex.com/us/en/products/customer-experience/glossary/a/agent-assist.html): Technology that provides real-time assistance to contact center agents during customer interactions, surfacing relevant information, suggested responses, and next-best-action guidance. - [AI in the Contact Center](https://www.webex.com/us/en/products/customer-experience/glossary/c/what-is-ai-artificial-intelligence-contact-center.html): How artificial intelligence technologies are applied in contact centers to automate operations, enhance self-service, support agents in real time, and deliver more personalized customer experiences. - [Automatic Call Distribution (ACD)](https://www.webex.com/us/en/products/customer-experience/glossary/a/automatic-call-distribution-acd.html): A telephony system that automatically routes incoming calls to the most appropriate agent or queue based on predefined rules such as caller intent, agent skills, or priority. - [Average Handle Time (AHT)](https://www.webex.com/us/en/products/customer-experience/glossary/a/average-handle-time.html): A key contact center metric measuring the average total time an agent spends on a customer interaction, including talk time, hold time, and after-call work. - [CCaaS (Contact Center as a Service)](https://www.webex.com/us/en/products/customer-experience/glossary/c/ccaas-contact-center-as-a-service.html): A cloud-based model for delivering contact center capabilities as a subscription service, eliminating the need for on-premises hardware and enabling scalable, omnichannel customer interactions. - [Chatbot](https://www.webex.com/us/en/products/customer-experience/glossary/c/chatbot.html): Automated software that simulates conversation with customers, using rules or AI to handle common inquiries, triage requests, and escalate to human agents when needed. - [Cloud Contact Center](https://www.webex.com/us/en/products/customer-experience/glossary/c/cloud-contact-center.html): A contact center model where infrastructure and software are hosted in the cloud, enabling agents to work from anywhere while managing customer interactions across voice and digital channels. - [CSAT (Customer Satisfaction Score)](https://www.webex.com/us/en/products/customer-experience/glossary/c/csat-customer-satisfaction-score.html): A KPI that measures how satisfied customers are with a company's products or services, typically gathered through post-interaction surveys on a numeric or descriptive scale. - [Customer Experience Management (CXM)](https://www.webex.com/us/en/products/customer-experience/glossary/c/customer-experience-management-cxm.html): The strategic practice of overseeing and optimizing all interactions a customer has with a company, with the goal of meeting or exceeding expectations at every touchpoint. - [First Call Resolution (FCR)](https://www.webex.com/us/en/products/customer-experience/glossary/f/first-call-resolution-FCR.html): A contact center KPI that measures the percentage of customer issues resolved on the first interaction, without requiring a follow-up call or escalation. - [IVR (Interactive Voice Response)](https://www.webex.com/us/en/products/customer-experience/glossary/i/interactive-voice-response-IVR.html): An automated telephony system that interacts with callers via voice prompts and keypad inputs to route calls, gather information, or resolve inquiries without agent involvement. - [Journey Analytics](https://www.webex.com/us/en/products/customer-experience/glossary/j/journey-analytics.html): The collection and analysis of data across all customer touchpoints to understand the end-to-end customer journey, identify friction points, and optimize the experience. - [KPIs (Key Performance Indicators)](https://www.webex.com/us/en/products/customer-experience/glossary/k/key-performance-indicators-KPI.html): Quantifiable metrics used to evaluate the performance and efficiency of contact center operations, including measures like CSAT, AHT, FCR, and service level. - [Natural Language Processing (NLP)](https://www.webex.com/us/en/products/customer-experience/glossary/n/natural-language-processing-NLP.html): An AI discipline that enables computers to understand, interpret, and generate human language, powering capabilities like virtual agents, chatbots, and sentiment analysis in contact centers. - [Net Promoter Score (NPS)](https://www.webex.com/us/en/products/customer-experience/glossary/n/net-promoter-score-NPS.html): A customer loyalty metric based on the likelihood of a customer recommending a company to others, scored on a 0 to 10 scale and segmented into Promoters, Passives, and Detractors. - [Omnichannel Contact Center](https://www.webex.com/us/en/products/customer-experience/glossary/o/omnichannel-contact-center.html): A contact center model that integrates voice, email, chat, social media, and other channels into a single unified system, giving agents full context of every customer interaction regardless of channel. - [Sentiment Analysis](https://www.webex.com/us/en/products/customer-experience/glossary/s/sentiment-analysis.html): The use of NLP and machine learning to detect and measure the emotional tone of customer interactions in real time, enabling supervisors and AI systems to flag issues and improve service quality. - [UCaaS (Unified Communications as a Service)](https://www.webex.com/us/en/products/customer-experience/glossary/u/unified-communications-as-a-service-UCaaS.html): A cloud delivery model that combines voice calling, video conferencing, messaging, and collaboration tools into a single platform managed and delivered over the internet. - [Workforce Engagement Management (WEM)](https://www.webex.com/us/en/products/customer-experience/glossary/w/workforce-engagement-management-WEM.html): A set of practices and technologies designed to improve agent performance, engagement, and satisfaction in the contact center, spanning quality management, scheduling, coaching, and analytics. - [Workforce Management (WFM)](https://www.webex.com/us/en/products/customer-experience/glossary/w/workforce-management-WFM.html): The process of forecasting contact center demand, scheduling the right number of agents, and managing adherence to ensure consistent service levels and operational efficiency. - [Workforce Optimization (WFO)](https://www.webex.com/us/en/products/customer-experience/glossary/w/workforce-optimization-WFO.html): A contact center strategy that integrates quality management, workforce management, analytics, and coaching to improve both agent performance and the overall customer experience.