A future-proof, innovative AI solution from a market leader.
- Support fully-connected, personalized journeys across any channel.
- Incorporate Native Voice and Digital Virtual Agent for all interactions.
- Initiate proactive customer engagement strategies.
- Redirect incoming calls to more convenient text-based solutions.
- Equip agent desktops with comprehensive views of customer history and behavior.
- Leverage our built-in AI assistant for support.
- Automate the creation of contact summaries and suggest subsequent steps.
- Provide agents with collaborative tools for streamlined communication.
- Offer supervisors a desktop equipped with analytical tools for trend spotting, and access to both real-time and historical data.
- Generate automated insights into customer sentiment for informed decision-making.
See why more customers prefer Webex.
Explore detailed comparisons on user satisfaction across critical metrics like ease of use, customer support, feature set, and overall reliability.
See what our customers are saying about us.
The automation of forecasts and schedules has been excellent. Plus, the platform is very easy to use and has a lot of features that made our transition easy.
Webex Contact Center AI is extremely robust. The omni channel is a true game changer with the ability for your agents to assist our customers via Phone, chat or email.
Webex Contact Center's AI-based interface has greatly reduced the waiting time and helped the operators reply to students' questions quickly. Efficiency has increased after implementing Webex Contact Center and have helped reduce manpower thus reducing operating cost.
There’s a lot of advantage in an end-to-end system. Agent experience is also much easier, [and] I can scale very easily.
Customer experience success stories.
Webex enabled 12,000 call center employees to rapidly transition to remote work, resulting in boosted satisfaction for customers and agents.
After an unexpected disruption to the travel insurance industry, Cover-More launched Webex Contact Center to better meet customer needs.
After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex.
Webex was able to quickly transform the City of Buffalo’s essential 311 call center and allow agents to work safely from home.
Webex Contact Center works with all the best-of-breed solutions you already use.
