Webex at Enterprise Connect 2025.
See how AI is transforming employee and customer experience.
Date:
March 17 – 20, 2025
Booth:
#1607
Location:
Gaylord Palms, Orlando, FL
Webex: Where AI works for you.
Join Webex at Enterprise Connect to see how we're transforming workplaces and enhancing experiences through a comprehensive AI-powered platform. Explore Cisco Devices designed for optimal collaboration, the Webex Suite that elevates employee interactions, the Webex Contact Center for personalized customer engagement, and so much more.
Meet with us at Enterprise Connect.
Transform experiences with AI built for your customers, your employees, and your business.
Tour the booth
Visit the booth for a hands-on demo and experience the most advanced generative AI platform for yourself. Order a free coffee while you're there.
Book a 1:1 meeting
Meet one-on-one with Cisco executives and industry leaders to discuss the latest AI innovations from Webex. Contact your Cisco account representative or book directly.
Attend our sessions
Join us for multiple sessions including the Cisco Keynote: Experiences Amplified—How AI Can Fuel Better Employee and Customer Experiences
FAQ
Learn what to expect from Webex at Enterprise Connect.
Meet our speakers.
Learn from innovators who are pushing the boundaries of what's possible.
Snorre Kjesbu
SVP & GM of Collaboration, Cisco
Cisco
Snorre Kjesbu is Senior Vice President & General Manager of Collaboration Devices at Cisco. He is a global citizen leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. Snorre’s passion for design with over 20 years of engineering experience are at the core of his belief in always providing authentic user experiences.
Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. He and his team at ABB were awarded the Wall Street Journal Innovation award for their work on wireless sensors in 2002.
Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University. He has obtained more than 20 patents in the areas of communications and video conferencing and is on the board of directors for several IT companies. When not working, Snorre can likely be seen on a pair of skis – whether on snow or water.
Jay Patel
SVP & GM, Webex Customer Experience Solutions
Cisco
Jay is the SVP & GM of Cisco's Webex Customer Experience Solutions business and joined Cisco when IMImobile PLC was acquired in 2021. He helped start IMImobile and as CEO led it to a successful IPO on the London Stock Exchange in 2014 and then to its acquisition by Cisco. Today he is working on creating technologies that help clients deliver the world's best customer experiences.
Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investments and exits.
Prior to IMImobile Jay co-founded Spark Ventures plc, an early-stage venture capital firm, and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.
Vinod Muthukrishnan
VP/COO, Webex Customer Experience Solutions
Cisco
Vinod is the VP & COO for the Webex Customer Experience Business Unit overseeing all Go-To-Market, Customer and Business Operations. In this role, Vinod works with the Cisco field, partners and customers to bring world class innovation from the Business Unit to the world. Vinod’s true passion lies in the joy of creation. Building beautiful products that solve real customer pain and are delivered with a frictionless and delightful customer experience are top of that list.
Vinod spent the last 3 years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he built a stealth product that allows Citizen Developers to build AI and automation products from scratch. This gave Vinod a practitioner’s view of how Gen AI has radically shifted AI adoption at enterprises globally. Vinod was also the co-founder and CEO of CloudCherry, a world-class customer experience platform which helped business across the globe track, measure, analyze and improve their customer journeys with predictive analytics. CloudCherry was acquired by Cisco in 2019.
Vinod lives in the San Francisco Bay Area with his family and a very vocal Husky. When not dreaming of customer experience, he is often consumed by thoughts of how to score more runs in his local amateur cricket league.
Amey Parandekar
VP, Webex Calling Product Management
Cisco
Ari Winkleman
Senior Director, Product Management
Cisco
Leading global product, strategy, and GTM team productizing new initiatives for collaboration business focused on AI.
Chang Chang
Senior Director, Product Management
Cisco
Chang is a Senior Director of Product Management at Webex, responsible for managing the Webex App, Messaging, and self-serve eCommerce. With over 12 years of experience in product leadership, he has held roles at Intuit, an early-stage startup (Mighty), and in management consulting. Chang holds an MBA from UCLA Anderson.
Rich Bayes
Senior Director, Product Management
Cisco
Can’t-miss sessions.
Join our experts to learn about the future of AI in customer and employee experience.
March 17
Day 1 Sessions
Time (EST)
Session title
8:00–8:45 a.m.
1:00–1:45 p.m.
Keynote Panel: What's the Case for AI in the Enterprise?
More than 2 years into the Generative AI Era, what do enterprises have to show for all the initial excitement over AI? What are the successful use cases? What looks like it just won't pan out? How serious are the governance challenges, what might future AI regulation look like, and how will it impact the way your enterprise uses the technology? And what should an enterprise's buying posture look like when it comes to AI? In this session, a panel of technology providers and enterprise executives will get real about AI, and help you understand what your next move should be. In addition to the above, we'll address the following questions:
- How is conversational AI changing the contact center? What are the prospects for generative AI?
- What percentage of customer engagements can be resolved through conversational AI Today and how will that change in the next 12-24 months?
- What are the biggest security concerns? And how can they be mitigated?
Speaker: Jay Patel, SVP & GM, Webex Customer Experience Solutions - Webex by Cisco
Track: Keynote
March 18
Day 2 Sessions
Time (EST)
Session title
8:00–8:30 a.m.
Breaking Through the Fog: Demystifying UC Interoperability
With so many unified communications (UC) platforms now offering interoperability features, it can be difficult for IT decision-makers and administrators to navigate the options. The goal is interoperability that streamlines meetings across platforms without friction; improves user experiences; and ensures seamless collaboration no matter what devices or systems are in play. But do the options in the market deliver on the promise?
In this session, we'll break through the confusion and provide a clear view of how to align different options with the right use cases. We'll explore the likes of Microsoft Teams Direct Guest Join, native interoperability between Google Meet, Zoom, and Webex, and new cross-platform solutions from Pexip. You'll gain insights into the vendors' interoperability strategies, hear about the next updates, and get tips on how to plan for the future. Don't miss this unique opportunity to gain the clarity needed to optimize your UC investments.
Takeaways
- Gain a clear understanding of the latest interoperability features across collaboration platforms
- Discover how to align interoperability options with specific business needs, ensuring seamless collaboration across hybrid, in-person, and remote environments.
- Learn practical steps to improve cross-platform meeting experiences, enhancing ease of use and reducing friction for all participants.
- Gain insights on future interoperability strategies, helping you future-proof your organization's UC investments.
Speaker: Rich Bayes, Senior Director, Product Management – Webex by Cisco
Track: AV/Video
8:45–9:15 a.m.
Can AI Agents Transform Your Contact Center/CX?
AI Agents and Agent Platforms are here and are poised to perform tasks and answer questions in Contact Centers. This agentic technology is intended to support human agents and, eventually, customer self-service. But while the hype is around AI, the reality is this is an automation of repetitive tasks. That means the success of AI Agents will likely depend on the knowledge they have access to and the training they are given. In this session, a top expert will lead a panel of industry leaders in discussing:
- What trends are driving the rise of low code AI Agents?
- Which AI Agents are making their mark with enterprises?
- How can enterprises leverage providers and harness their own knowledge to win with AI Based Agents?
- What obstacles could delay the deployment of AI Agents at scale?
Speaker: Chang Chang, Senior Director, Product Management – Webex by Cisco
Track: AI & Automation
11:30 a.m–12:00 p.m.
Cisco Keynote: Experiences Amplified--How AI Can Fuel Better Employee and Customer Experiences
The blending of AI with human interactions is challenging the idea of what might be possible with technology. But through all the excitement, the most important thing to solve for is experience. Experience is what sets employee productivity and customer delight apart from just another technology trend. In this session we will explore the future of work and how new Webex innovations, fueled by the power of AI, deliver better experiences for employees and customers alike.
Speaker: Snorre Kjesbu, SVP & GM, Cisco Collaboration Devices - Webex by Cisco
Track: Keynote
3:30–4:15 p.m.
Cloud Communications Convergence: The Future of Business Connectivity with Unified Communications
Join industry leaders to learn how customers leverage cloud communications to seamlessly integrate diverse communication channels, including enterprise-grade voice, video, messaging, and collaboration tools, into unified platforms with AT&T.
This session explores the pivotal role that cloud-based solutions play in modern enterprises, driving efficiency, scalability, and innovation. With cloud communications, businesses can seamlessly integrate their traditional and mobile lines to realize cost savings, company-wide compliance, and AI-ready collaboration to accelerate their modern workplace transformation.
The convergence of traditional and mobility voice communications enhances operational agility and fosters a more cohesive and responsive organizational culture.
We will delve into the key drivers of this transformation, such as the increasing demand for remote work solutions, the proliferation of Internet of Things (IoT) devices, and the advent of 5G networks. Additionally, we examine the challenges and opportunities that arise from the adoption of cloud communications from customer testimonials, including security concerns, regulatory compliance, and the need for robust infrastructure.
Speaker: Amey Parandekar, VP, Webex Calling Product Management – Webex by Cisco
Track: Sponsored Session
March 19
Day 3 Sessions
Time (EST)
Session title
10:20–11:05 a.m
Keynote Panel: Have CCaaS Decisions Become CX Platform Decisions?
Organizations with contact center software on premises systems continue their migration to the cloud – to CCaaS. But as companies begin their investigations of cloud solutions, the handling of voice interactions – historically a key requirement in a premises contact center decision – has become just one part of a much larger set of criteria. As AI becomes an increasingly essential element in delivering quality customer experience, CCaaS has become inexorably linked with data, digital and social engagement, workforce engagement management and analytics applications. All of these applications are now often offered as a single platform, described as a CX platform.
How do vendors that offer UCaaS and CCaaS solutions compete in this new environment, as they increasingly emphasize their CX capabilities? What about CRM and WEM vendors who claim to offer “everything but voice” on their CX platforms?
In this session, the industry’s leading contact center analyst, joined by top thought leaders in the space, will discuss the pros and cons of a single CX platform versus a best of breed approach to solution selection. You will come away with a fuller view of the strategic issues facing your contact center as you plan future investments in CX software, especially with respect to AI, in the coming 12 months and beyond.
Speaker: Vinod Muthukrishnan, VP/COO, Webex Customer Experience Solutions - Webex by Cisco
Track: Keynote
3:15–4:00 p.m.
CC and UC Vendors: Should Businesses Consolidate or Diversify?
According to Metrigy research, roughly 40% of businesses utilize the same vendor for contact center and UC&C. The number one reason businesses go with a single vendor is cost savings. Does that mean cost savings outweigh utilizing best-in-class applications? Notably, single vendor does not necessarily equal a single, integrated solution. One vendor could be utilizing partners for the contact center or UC component with limited to no integration between the platforms. So ultimately, what are the true benefits and potential drawbacks of utilizing a single vendor--and does it matter if the single-vendor solution is integrated? Attendees will learn:
- What are the drivers and benefits of utilizing a single vendor across CC and UC?
- What are the top considerations when evaluating single vendor solutions vs. a best-in-class approach?
- Should AI be a consideration when working with one vendor, and how would that look across CC and UC?
- How do you maximize value to your organization with a fully integrated contact center and UC solution? What are the steps to take to ensure value?
Speaker: Amey Parandekar, VP, Webex Calling Product Management – Webex by Cisco
Track: Collaboration Platforms & UC
Upcoming Events
Discover upcoming events to see our collaboration tools in action. Learn from experts, explore key features, and enhance your hybrid work experience.
JUN 8-12, 2025
San Diego, CA
Cisco Live US 2025
Immerse yourself in the next wave of transformative AI technologies from Webex, designed to elevate employee and customer experiences.
JUN 9-12, 2025
Las Vegas, NV
CCW 2025
Join us at Customer Contact Week to see how our AI-powered solutions deliver seamless and integrated customer journeys.
SEP 28–OCT 1, 2025
San Diego, CA
WebexOne 2025
Experience the latest Webex innovations and connect with decision-makers at the forefront of AI in customer and employee experience.
