AI Assistant for Contact Center
The Cisco AI Assistant for Webex Contact Center equips agents with AI tools that offer automated guidance, context, and summaries to optimize customer interactions. Coming soon, it will also support multiple languages.
Cisco Room Bar BYOD
Your gateway to video-enabled BYOD huddle spaces. Just plug in your laptop via a single USB-C cable and join any meeting with superior audiovisual quality.
Training room and Auditorium in Workspace Designer
Cisco Workspace Designer now helps you design your large learning and community spaces with Cisco collaboration devices through an interactive, 3D experience that features a wide set of room configuration options, actionable tips, guided recommendations, and at-a-glance blueprints.
Desk Phone 9800 Series Sustainability Settings
Discover the new deep sleep mode. Deep sleep mode works alongside office hours in Control Hub to provide up to 81% additional energy savings when employees are away from the office.
New Cloud Infrastructure Across EMEA
We continue to invest in cloud infrastructure around the world. We’ve recently announced new data centers in Manchester, UK (Calling) and Saudi Arabia (Webex Suite), as well as media PoPs in South Africa (Calling, Contact Center) and the United Arab Emirates (Calling, Contact Center).
AI translations in 120 languages
Now expanding our existing message translation in Webex Spaces, AI Assistant generated summaries can now be translated in 120 languages during and after a meeting. Plus, Slido Q&A and Vidcast generated videos now have translation options enabled, with more languages coming soon.
Webex Go Expansion in Europe
Extend the enterprise-grade Webex Calling experience to mobile devices with a high quality, fully secure and compliant collaboration experience that’s included with the Professional License. Now expanding to 10 new countries in Europe through six Certified Mobile Calling Providers, in addition to our existing coverage in the UK and France.
AI Assistant for Calling
AI Assistant is coming soon to Webex Calling. View live and post-call summaries so you never miss a detail of an important conversation and use shared summaries to eliminate frustrating hold times during call transfers.
Speaker recognition
Identify the name of the right person in meeting summaries, instead of seeing the conference room name, ensuring every voice is heard.
AI-generated Vidcast
With a simple upload of any PowerPoint or PDF, AI seamlessly transforms the content into a professional and engaging Vidcast. Users can define the tone, edit the script, and choose from a variety of voice options tailored to their needs. Furthermore, you can translate your video into several languages, making communication more inclusive and effective.
Share AI summaries
Take your AI-generated summaries beyond the meeting by easily exporting recaps into 3rd party tools and applications such as Microsoft Outlook, Teams, Copilot, and Slack.
Slido’s AI will seamlessly analyze your Microsoft or Google presentation and generate custom polls tailored to your content within seconds, making it easier than ever to boost participant engagement.
We’re expanding the AI Assistant by giving users the ability to: Automate workflows and integrations with enterprise apps including Salesforce, ServiceNow, Zendesk, and more; Integrate with Glean, enabling mutual customers to enhance discussions and speed-up decision making with its knowledge graph and connectors; and choose the large language model (LLM) that best fits their needs with Amazon Bedrock.
We continue to support on-premises and Air-gapped solutions for public sector and regulated industries, including security enhancements, user experience enhancements, and investment in AI.
With sovereign controls, a customer or local trusted partner can host and operate the key management system for Webex Suite. This enables customers to protect critical data from external access and simplifies meeting sovereignty requirements by maintaining control of their own encryption securely stored in a data center outside the Webex cloud.
Cisco Room Bar BYOD
Your gateway to video-enabled BYOD huddle spaces. Just plug in your laptop via a single USB-C cable and join any meeting with superior audiovisual quality.
Ceiling Microphone Pro
Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.
Training room and Auditorium in Workspace Designer
Cisco Workspace Designer now helps you design your large learning and community spaces with Cisco collaboration devices through an interactive, 3D experience that features a wide set of room configuration options, actionable tips, guided recommendations, and at-a-glance blueprints.
Energy Efficiency with the Desk Phone 9800 Series
Discover the new deep sleep mode. Deep sleep mode works alongside office hours in Control Hub to provide up to 81% additional energy savings when employees are away from the office.
AI Assistant for Devices
Launch the AI Assistant from Cisco Collaboration Devices, and get action items, summaries, and more during your meetings.
Cisco Spatial Meetings for Apple Vision Pro
Imagine having life-like video with such incredible depth that the experience is breathtaking. Working with Apple, we’re introducing an experience that lets our customers engage in a 3D video environment on Webex.
Multi-stream Group and Speaker View
Provide remote meeting participants with full room context while showing a prominent view of the active speaker simultaneously with multiple video streams sent from Cisco room devices to the video meeting.
Now in two colors! Introducing Desert Gold—true wireless earbuds designed for professionals. Meet your new all-day audio companion, offering sophisticated style, outstanding sound quality, and the unique features professionals need.
With Quad Camera bars on the sidewalls alongside a Room Kit EQ, Room Kit EQX or Room Kit Pro, you can now enable dynamic camera switching with Cross-view in your long conference rooms and boardrooms to capture a front-facing view of the active speakers during conversations across the table.
In addition to ad-hoc booking, now you can reserve a space in advance for your next meeting to start at any available time throughout the day. Gain convenience with an at-a-glance of free time slots highlighted in the calendar view and get your booking done with a few taps on the Room Navigator touch panel.
Upgrade your wireless phone today to enhance your mobility in the workplace, ensuring seamless connectivity with IP68 durability, customizable with Android apps, hot swappable batteries, and a built-in button for safety.
AI Assistant for Contact Center
The Cisco AI Assistant for Webex Contact Center equips agents with AI tools that offer automated guidance, context, and summaries to optimize customer interactions. Coming soon, it will also support multiple languages. The AI Assistant features help customer-facing teams with both information overload and increasing workloads, which can result in longer resolution times and reduced CSAT scores.
Webex AI Agent
The new Webex AI Agent will revolutionize self-service, by combining conversational intelligence with real-time automation to resolve customer issues through more genuine experiences, deep intelligence and autonomy. Additionally, the Webex AI Agent will support 9 languages, with more coming soon.
AI Agent Transfer Context Summaries
Provide accurate automatic summaries for seamless handoffs from virtual to human agents.
AI Assistant - Dropped Call Summaries
Eliminate customers having to repeat themselves with automatic dropped call summaries.
Automatically identifies signs of burnout in real-time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
Topic Analytics transcripts and summarizing customer calls, providing a detailed breakdown of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
Improve agent efficiency and reduce onboarding time by providing automatic responses to the agent within the chat window in response to a customer query.
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
We are excited to announce the development of the Partner Integration Studio, a self-serve platform designed for partners to build, deploy, manage, deploy, and monitor integrations on Webex Connect.
Real-Time Transcription provides instant, accurate, and continuous transcription of conversations during live calls.
Significantly reduce after-call work and enhance overall efficiency. Wrap-Up Summaries automatically summarize key points and actions discussed during the call.
Mid-call summaries automatically produce concise and accurate summaries of customer interactions, capturing essential points and action items discussed during calls. These summaries are seamlessly shared with agents and experts as part of the consult/transfer process, eliminating the need to repeat information.
The advanced AI features currently being developed for Webex Contact Center will soon be available for Webex Contact Center Enterprise (CCE) and Unified Contact Center Enterprise (UCCE). Our upcoming release CCE 15 also offers additional digital capabilities such as WhatsApp, Facebook Messenger, and Apple Messages for Business.
New Cloud Infrastructure Across EMEA
We continue to invest in cloud infrastructure around the world. We’ve recently announced new data centers in Manchester, UK (Calling) and Saudi Arabia (Webex Suite), as well as media PoPs in South Africa (Calling, Contact Center) and the United Arab Emirates (Calling, Contact Center).
Smart Diagnostics
Stay proactive and successfully manage large device deployments with limited IT resources Leveraging AI, Smart Diagnostics will deliver any context relevant to device issues in an easy to digest and actionable format to resolve the problem.
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”
Custom Role-Based Access Control (Control Hub)
Custom Role-Based Access Control gives IT admins the flexibility to build custom admin roles within their organizations that make sense for their specific business needs.
Additional features, storage, and support start at just one low price.
