Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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Cloud Contact Center
Intelligent, digital to human customer interactions
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Workforce Optimization
Optimize agent performance and customer satisfaction
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CPaaS
Communications platform for automating customer journeys
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AI Agent
Dynamic AI interactions that lead to customer resolutions.
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
Springfield Clinic
Modernizing patient support with Webex.
How Springfield Clinic transformed its contact center to deliver better patient care and streamline communication across 90 locations.
Streamlining operations and enhancing patient care.
Webex Contact Center enabled Springfield Clinic to scale its operations, improve patient support, and deliver measurable results.
Outdated tools
Springfield Clinic’s legacy system couldn’t keep up with the demands of growing call volumes and patient expectations.
Cloud transformation
Migrating to Webex Contact Center provided a scalable and reliable platform for streamlined patient interactions.
Improved performance and patient satisfaction
Increased call-handling capacity, reduced queue times, and enhanced analytics improved efficiency and patient experiences.
AI-powered customer experiences.
Webex Contact Center leverages the power of AI to supercharge your agents and take their skills to the next level.
Webex delivers integrated solutions for Springfield Clinic.
Springfield Clinic leverages Webex Contact Center, Webex Calling, and Webex Meetings to optimize the patient experience.
Enhanced visibility
Webex Contact Center’s advanced analytics and real-time dashboards empower supervisors to manage call performance effectively.
Centralized management
Control Hub provided Springfield Clinic with a dashboard to manage call performance, monitor analytics, and streamline operations in one pane of glass.
Cloud-based telephony
Webex Calling streamlined Springfield Clinic’s communication systems, improving reliability and simplifying workflows across 90 locations.
Springfield Clinic elevates patient care with Webex
We not only wanted a leader in the industry, but we were also looking for a great partner to help us through the process. We knew Cisco was the right choice for that.
Molly Colwell, Enterprise Manager for Voice and Telecommunications
It was scary moving to the cloud. But Cisco helped calm those nerves and assured us we’d be able to take better care of our patients than before.
Molly Colwell, Enterprise Manager for Voice and Telecommunications
My favorite feature within the Webex Contact Center platform is the real-time insights. The supervisors can create robust dashboards with analytics to have real-time visibility into performance and call metrics.
Nicholas Fuchs, Chief Technology and Information Security Officer
1/3
Driving healthcare excellence with Webex
Springfield Clinic leveraged Webex Contact Center to improve patient access, enhance agent workflows, and streamline operations.
Scalable cloud solutions
Webex Contact Center provided a flexible, unified platform to handle growing call volumes and adapt to patient needs.
Operational insights
Supervisors gained real-time performance analytics, enabling better call management and improved patient support.
Unified communication systems
Webex Calling streamlined telephony across multiple locations, improving agent efficiency and communication reliability.
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