Veridian Credit Union
Elevating member support with Webex.
How Veridian modernized its contact center to improve member satisfaction and streamline communication across the organization.
Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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AI Agent
Dynamic AI interactions that lead to customer resolutions
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Cloud Contact Center
Intelligent, digital to human customer interactions
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AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
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CPaaS
Communications platform for automating customer journeys
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Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
Uplifting the member experience with cloud technology.
Webex Contact Center enabled Veridian to improve member satisfaction, enhance workflows, and deliver measurable results.
Outdated systems
Legacy platforms limited Veridian’s ability to scale and support growing member needs efficiently.
Unified cloud-based platform
Migrating to Webex Contact Center provided a scalable platform to modernize member support.
Greater satisfaction and efficiency
Faster call resolutions, real-time analytics for supervisors, and better insights into member journeys improved both operations and engagement.
Webex delivers integrated solutions for Veridian Credit Union.
Veridian Credit Union gained a unified suite of tools, from advanced contact center capabilities to comprehensive communication and collaboration.
A cloud-based CX solution
Webex Contact Center modernized Veridian’s member support operations, providing scalable tools to improve satisfaction and streamline workflows.
All-in-one collaboration
The Webex Suite unified Calling, Meetings, and Messaging to enhance collaboration and improve communication across Veridian’s teams.
Centralized management
Control Hub enabled simpler management and real-time visibility, helping Veridian monitor and optimize its operations seamlessly.
Veridian Credit Union transforms member support with Webex
Moving to Webex Contact Center has been a huge benefit for Veridian Credit Union. It has really allowed us to become more efficient and focus more on increasing member satisfaction. We look forward to what the future brings by partnering with Webex.
Christi Hulme, Vice President of Member Contact Center
Working with the Webex team has been eye-opening. It’s truly a partnership where we’re giving feedback and the Webex team is listening and making improvements.
Alan Stalnaker, Member Contact Center Manager
The advantage of having the full Webex Suite, including Webex Calling and Webex Contact Center, is the single point of administration … Control Hub brings it all together.
Alan Stalnaker, Member Contact Center Manager
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Enabling innovation at Veridian
Veridian Credit Union leveraged Webex Contact Center and its comprehensive suite of tools to modernize operations and improve member engagement.
Unified communication systems
Webex Calling, Meetings, and Messaging provided a centralized platform for reliable communication across Veridian’s teams.
Enhanced supervisor tools
Real-time dashboards and analytics improved visibility into performance and optimized workflows.
Data-driven insights
Webex Contact Center's customer journey feature gave Veridian valuable data to personalize experiences and improve member retention.
