An On-Cloud Contact Center, also known as a Cloud-based Contact Center, operates on a cloud computing model where the contact center's infrastructure, software, and services are hosted by a cloud service provider. This setup allows for greater scalability, flexibility, and cost-efficiency compared to traditional on-premises setups. Cloud contact centers enable businesses to manage customer interactions across various channels such as voice, email, chat, and social media, without the need for significant upfront investment in hardware and software. Benefits include rapid deployment, ease of integration with other cloud services, and the ability to easily scale operations up or down based on demand.

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