FALL 2023
What’s
New
Introducing the most advanced AI-powered platform for making hybrid work, work.
PLATFORM
Coming Soon
Webex AI Assistant
The new Webex AI Assistant has been purpose-built for collaboration with new generative features that will transform every way you interact within your business and with your customers.
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PLATFORM
Coming Soon
Industry-first Webex AI Codec
We’re changing the game on audio quality. Webex AI Codec uses generative AI to dramatically improve quality with ultra-low bandwidth requirements. No more “can you repeat that” or “can you hear me?”.
SUITE
Available Now
Introducing Webex on Apple Vision Pro
Webex on Apple Vision Pro allows for an immersive and intuitive meeting experience that fills the space around you and utilizes eyes, hands, and voice, as well as Personas and Spatial Audio for the ultimate and natural experience using Apple Vision Pro.
SUITE
Available Now
Webex on Apple TV 4K
Webex App on Apple TV 4K allows you to easily join meetings on your big screen.Plus with Continuity Camera support in tvOS 17, Webex users can wirelessly connect their iPhone or iPad to Apple TV 4K and leverage the device's camera and microphone to participate in meetings.
DEVICES
Available Now
The new Room Kit EQX
The all new Cisco Room Kit EQX is an integrated, flagship collaboration device solution for medium and large workspaces that brings seamless deployment, iconic design, flexible mounting options, spatial audio and AI-enhanced video meetings to any meeting room.
CONTACT CENTER
Coming Soon
Agent burnout detection
Make contact centers more proactive in detecting agent burnout by utilizing AI to listen, detect, and act. This new feature helps businesses enable automated actions before, during and after calls to mitigate the impact of agent burnout.
SUITE
Coming Soon
AI Assistant for Webex Suite
Make your workday easier and more productive with an ultra-fast way to summarize all your meetings and messages in real-time. Plus, Improve your communications with AI tools to change tone, format, and translate your messages.
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SUITE
Coming Soon
Webex on Apple TV 4K and Apple Watch.
Experience best in class collaboration with Webex on Apple. Seamlessly take your meetings from all your Apple devices, including Apple Watch and Apple TV 4K.
CALLING
Coming Soon
Webex Customer Experience Essentials
Webex Calling includes tools to elevate the customer experience through familiar Webex App experience. With the all-newWebex Customer Experience Essentials offer, organizations can easily empower any user to delight customers with enhanced agent, supervisor, and analytics tools.
CALLING
Available Now
Webex Go with AT&T
Webex Calling with AT&T is now available to order for customers in the United States. Extend the enterprise-grade Webex Calling experience to AT&T provided mobile devices and enjoy a high quality, and fully secure and compliant collaboration experience on your business mobile device.
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CALLING
Available Now
Enhanced Webex Calling for Microsoft Teams experience
Our enhanced Webex Calling integration for Microsoft Teams brings powerful Calling features to Teams users - without the need for a Teams Phone license. Webex Calling for Microsoft Teams users have access to the complete, enterprise-grade Webex Calling features through the Teams interface, and can act as customer experience agents with the multi call window.
CALLING
Coming Soon
HD Voice for Webex Calling
HD Voice is an industry-first, AI-powered feature that makes every conversation easier to hear by eliminating background noise and reconstructing the wideband audio speech spectrum on calls over the PSTN. Webex Calling users can turn on HD Voice to improve the audio on the external caller’s side of the call – an essential feature for customer experience agents.
CALLING
Coming Soon
Webex Attendant Console
Our new Webex Attendant Console provides these users with a powerful interface to easily manage a high volume of incoming calls. It’s a modern, intuitive replacement for Receptionist Client that will increase the productivity of users and enhance the customer experience.
WEBEX APP
Coming Soon
New Webex App for Android
Discover the enhanced Webex experience, optimized for Samsung Foldable phones and tablets. Enjoy seamless meetings, calling, and messaging right at your fingertips on your Android devices.
MESSAGING
Coming Soon
In-App Recording, Sharing and Summarization
Seamlessly record, edit, and share your Vidcast in Webex, highlighting the most important moments to engage your audience.
WEBINARS
Orderable now
Webcast Closed Captioning & Transcripts
Make your online events more inclusive now that Webinars with webcast view supports closed captioning and transcripts for up to 100k attendees.
Other enhancements
WEBINARS
Coming Soon
Marketo Engage Integration
Announcing the Webex Webinars and Adobe Marketo Engage integration for seamless webinar lead management and marketing automation. Get started beginning November 1st!
EVENTS
Coming Soon
Event App Collaboration
Streamline content management by enabling event planners to work seamlessly with speakers, sponsors, and exhibitors, eliminating manual content collection and uploads for time savings.
EVENTS
Available Now
Session Check In
Session Check-in empowers event planners to manage session access and capture attendance data for sessions at in-person events.
ROOMOS/CINEMATIC MEETINGS
Available Now
Campfire meeting spaces
Bring cinematic experiences to the hybrid c-suite and boardroom. Dedicated cameras in a custom, partner enabled set-up ensures true meeting equity for remote meeting participants.
DEVICES
Available Now
Bang & Olufsen Cisco 950 earbuds
True wireless earbuds designed for professionals. Meet your new all-day audio companion with features that delivers a sophisticated style, outstanding audio, and the unique features professionals require.
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ROOMOS
Available Now
Native Microsoft Teams experience on new Cisco room devices
Cisco Room Bar Pro, Room Kit EQ and Room Kit Pro are now certified for Microsoft Teams Rooms on Android, bringing the ultimate, native Teams collaboration experience to medium and large workspaces, conference rooms, auditoriums, and specialist AV environments.
DEVICES
Available Now
Flagship room collaboration with the new Room Kit EQX
The all new Cisco Room Kit EQX is an integrated, flagship collaboration device solution for medium and large workspaces that brings seamless deployment, iconic design, flexible mounting options, spatial audio and AI-enhanced video meetings to any meeting room.
ROOMOS/CINEMATIC MEETINGS
Available Now
Meeting Zone
Turn any space into a virtual meeting zone. Perfect for open spaces or glass-walled offices – avoid framing people outside of a set meeting zone for distraction-free meetings anywhere.
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ROOMOS/CINEMATIC MEETINGS
Coming Soon
Extended Reach Speaker Mode
Add speaker tracking capabilities to larger rooms with a multi-camera set up.
CINEMATIC MEETINGS/WEBEX
Coming Soon
Multistream on Webex
Introducing multistream capabilities for Webex. See the active speaker and meeting room participants in two separate video streams to create a more inclusive experiences for remote attendees.
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ROOMOS/CINEMATIC MEETINGS
Coming Soon
Cross-view
Using multiple strategically placed cameras, RoomOS will intelligently direct your meeting, giving remote participants a true representation of the in-room interaction.
ROOMOS/CINEMATIC MEETINGS
Available Now
Presenter and audience
Bring cinematic meetings to the hybrid training room and auditorium. Follow the presenter around on stage, and gauge audience reactions.
Other enhancements
DEVICES
Available Now
Screen lock
Screen lock for Cisco devices is now available! Protect access to users' personal Cisco devices when they are away from the desk.
ROOMOS
Available Now
Third-party, networked audio support via AES67
Audio over IP for third-party microphones is now GA, using the AES67 standard. This brings even more flexibility to your meeting spaces, being easy to install, configure and scale.
ROOMOS
Available Now
Third-party touch screen support on Cisco room devices
Turn meeting rooms into immersive ideation spaces by easily connecting your interactive touch display to Cisco Room Bar, Room Bar Pro and Room Kit EQ via HDMI and USB-A for digital whiteboarding and visual collaboration.
Contact Center
Coming Soon
Coaching Highlights
Automatically pull the top-rated calls so supervisors can identify best practices and better train agents across the organization.
CPaaS
Coming Soon
AI Personalized Outbound Video
Leverage the power of AI to generate personalized interactive videos featuring avatars that represent your brand to customers as part of their orchestrated journeys, built using Webex Connect.
CONTACT CENTER
Coming Soon
Agent burnout
Make contact centers more proactive in detecting agent burnout by utilizing AI to listen, detect, and act. This new feature helps businesses enable automated actions before, during and after calls to mitigate the impact of agent burnout.
CONTACT CENTER
Coming Soon
Customer sentiment insight
Provide customer sentiment for previous customer interactions for the voice channel and a cumulative customer experience score based on these individual transactional sentiments.
CONTACT CENTER
Coming Soon
Auto-generate customer satisfaction scores
CSAT score will be assigned automatically to every interaction by referring manual survey data, operational metrics and call recordings. This will help customers to leverage all interactions for insights and decision making for maximizing customer satisfaction and agent performance.
CONTACT CENTER
Coming Soon
Conversation summaries
Provides an automatic summary of any dropped calls to the new agent so that when a customer calls back, the new agent has context and the customer does not have to repeat themselves. This will help ensure that the customer experience is not impacted negatively, and also help reduce the call handle time for the second agent.
CONTACT CENTER
Coming Soon
Suggested responses for agent chats
Provides automatic responses to the agent within the chat window in response to a customer query to improve agent efficiency and reduce onboarding time.
CONTACT CENTER
Coming Soon
Agent answers
An agent can get knowledge-based article suggestions to questions asked by the customer. It will also highlight the most likely important part of the article for faster reference.
Other enhancements
CONTACT CENTER
Coming Soon
Real-time transcription
As the call is happening, it is being transcribed allowing for faster analysis of the call.
CONTACT CENTER
Coming Soon
Identify areas to virtualize with automation analytics
With historical and live top call drivers, business owners can identify the top reasons customers have called in to the contact center enabling them to identify suitable candidates for automation based on the ongoing customer interactions.
CPaaS
Coming Soon
Webex Connect Parter Enablement Program
Our brand new Webex Connect Partner Enablement Program equips partners with the market insight, product knowledge and solution expertise to build a successful CPaaS practice.
CPaaS
Coming Soon
Webex Connect Integrations Studio for Partners
Webex Connect Integrations Studio is a self-service portal that enables partners to build their own reusable, proprietary integrations for use on the Webex Connect platform.Partners can provide faster time to market for their customers as they help them deliver better CX using customized communication solutions.
MANAGEABILITY
Coming Soon
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”.
SECURITY
Available Now
Webex Calling with FedRAMP authorization
Webex Calling in the Webex for Government platform is now generally available for government agencies and federal contractors. Orders have already been fulfilled with two large federal agencies and one state government agency already taking advantage of the latest technology features in Webex Calling.
MANAGEABILITY
Coming Soon
Meraki Integration in Control Hub
Administrators can easily troubleshoot Webex meetings on Meraki networks using Control Hub, gaining quick access to Webex and Meraki data for comprehensive network performance analysis.
SECURITY
Coming Soon
Sovereign Controls
With the new Sovereign Controls feature, Webex builds upon existing EU data residency program with an additional level of encryption managed by trusted local partners, including Deutsche Telekom and Eviden, an Atos business.
MANAGEABILITY
Coming Soon
Announcing the new Webex Insider Program
Webex Insider is the central hub to connect collaboration enthusiasts about topics that matter most to them. Discover opportunities to expand your network, learn alongside top experts in your field, and share feedback that fuels change.
CPaaS
Coming Soon
Webex Connect FedRAMP
We are pleased to announce the intention of Webex Connect (CPaaS) to be included in the Webex for Government solution, with the goal of receiving FedRAMP authorization by the end of 2024.
Other enhancements
SECURITY
Available Now
Webex Real-Time Data Loss Prevention with Cisco Cloudlock
When sharing documents in Webex, security verification will be completed before files can be viewed or downloaded. This means policy violation or sensitive data leaks will be proactively detected before the data becomes accessible to others.
