Enterprise Connect 2025
What’s
New
The journey to agentic AI: redefining what’s possible for employee and customer experiences.
CUSTOMER EXPERIENCE
Available Now
Webex AI Agent
The new Webex AI Agent will revolutionize self-service, by combining conversational intelligence with real-time automation to resolve customer issues through more genuine experiences, deep intelligence, and autonomy. Additionally, the Webex AI Agent will support 9 languages, with more coming soon. Orderable March 31, 2025.
SUITE
Coming Soon
Workflow Automation for AI Assistant
Streamline workflows and automate tasks across enterprise apps such as Salesforce, ServiceNow, and Jira without leaving the Webex app.
CONTROL HUB
Coming Soon
AI Capabilities in Control Hub
Webex Control Hub is the centralized place for managing the company’s AI ecosystem, with enhancements for selecting language models, customizing AI features, enabling workflow integrations, and measuring AI adoption.
CALLING
Available Now
Webex Calling Customer Assist
Webex Calling Customer Assist empowers any employee to deliver outstanding customer assistance through a modern, AI-powered experience in the Webex app. It’s perfect for local and regional branch offices.
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DEVICES
Coming Soon
Apple AirPlay on Cisco Devices: Available soon for Microsoft Teams Rooms
Instantly share a presentation, photos, videos or mirror your screen. Familiar wireless sharing from your iPhone, iPad, or Mac to Cisco devices with Microsoft Teams Rooms.
SUITE
Coming Soon
Workflow Automation for AI Assistant
Streamline workflows and automate tasks across enterprise apps such as Salesforce, ServiceNow, and Jira without leaving the Webex app.
CALLING
Available Now
Webex Calling Customer Assist
Webex Calling Customer Assist empowers any employee to deliver outstanding customer assistance through a modern, AI-powered experience in the Webex app. It’s perfect for local and regional branch offices—the frontline of your business and the face of your brand in the community. Using Customer Assist, these offices can quickly resolve customer issues and build strong relationships without the need for dedicated contact center staff or tools.
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SUITE
Coming Soon
AI Enterprise Search
With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow—made possible with Glean—users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors.
CALLING
Available Now
AT&T Business is now a Certified Calling Provider
AT&T Business and Cisco are expanding their partnership. Businesses across the United States can now simplify infrastructure and reduce costs with AT&T Business’ world-class cloud-PSTN network.
CALLING
Coming Soon
Advanced Auto Attendant
Speech recognition enables callers to easily navigate IVR menus with their voice. Text-to-speech helps businesses to quickly create announcements, and multi-level menus provide improved navigation that ensures customers are efficiently guided to the right destination. Coming in 2025.
CALLING
Coming Soon
Calling provisioning templates
Streamline cloud calling deployments with zero-touch provisioning of calling features, and custom templates that adapt to user personas.
CALLING
Coming Soon
9800 Series Desk Phone hot desking enhancements
New enhancements to the 9800 Series Desk Phones help simplify and reduce the cost of deploying next-generation hot desking, helping your office maximize space efficiency while enhancing the user experience.
CALLING
Coming Soon
Enhanced Microsoft Teams integration with Webex Calling
We’re enhancing Cisco Call for Microsoft Teams with innovations like AI-powered call summaries, voicemail transcription, native call recording, and a seamless single-app experience, making it effortless for Teams users to leverage the enterprise-grade Webex Calling platform.
SLIDO
Generally Available
AI-generated polls
Slido’s AI will seamlessly analyze your Microsoft or Google presentation and generate custom polls tailored to your content within seconds, making it easier than ever to boost participant engagement.
Other enhancements
CALLING
Available Now
Wrap up codes
Webex Calling Customer Assist agents can now track the outcomes of a call with wrap up codes. Agents can select from a variety of reasons, and this data is visible to administrators and supervisors for customer service optimization.
DEVICES
Coming Soon
Apple AirPlay on Cisco Devices: Available soon for Microsoft Teams Rooms
Instantly share a presentation, photos, videos or mirror your screen. Familiar wireless sharing from your iPhone, iPad, or Mac to Cisco devices with Microsoft Teams Rooms.
DEVICES
Available Now
Cisco Room Bar BYOD
Your gateway to video-enabled BYOD huddle spaces. Just plug in your laptop via a single USB-C cable and join any meeting with superior audiovisual quality.
DEVICES
Coming Soon
Cisco Room Navigator in Carbon Black
New carbon black color model with a stylish finish for Cisco room controllers and scheduling displays to support modern room designs.
DEVICES
Available Now
Ceiling Microphone Pro
Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.
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DEVICES
Coming Soon
Wiring overview and content share options in Workspace Designer
In addition to the addition of large learning spaces and auditoriums, and presenter tracking in various workspace scenarios, Cisco Workspace Designer will soon show you a dynamic, 3D cable view of the connectivity between various components of your configured room deployments, alongside the ability to add wired content sharing options.
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ROOMOS
Available Now
AI Assistant for Devices
Launch the AI Assistant from Cisco Collaboration Devices to get action items, summaries, and more during your meetings.
DEVICES
Available Now
Cisco Spatial Meetings for Apple Vision Pro
Imagine having life-like video with such incredible depth that the experience is breathtaking. Working with Apple, we’re introducing an experience that lets our customers engage in a 3D video environment on Webex.
ROOMOS
Available Now
Cinematic Cross-view in long rooms
With Quad Camera bars on the sidewalls alongside a Room Kit EQ, Room Kit EQX, or Room Kit Pro, you can now enable dynamic camera switching with Cross-view in your long conference rooms and boardrooms to capture a front-facing view of the active speakers during conversations across the table.
DEVICES
Available Now
Book a meeting room ahead with Cisco Room Navigator
In addition to ad hoc booking, now you can reserve a space in advance for your next meeting to start at any available time throughout the day. Gain convenience with an at-a-glance of free time slots highlighted in the calendar view and get your booking done with a few taps on the Room Navigator touch panel.
Other enhancements
DEVICES
Coming Soon
Desk Phone 9800 Series: Microsoft SIP Gateway Support
Now supports Microsoft SIP Gateway, enabling seamless integration with Microsoft Teams for calls. This compatibility offers additional flexibility to customers who are looking to leverage existing infrastructure.
CUSTOMER EXPERIENCE
Available Now
Webex AI Agent
The new Webex AI Agent will revolutionize self-service, by combining conversational intelligence with real-time automation to resolve customer issues through more genuine experiences, deep intelligence, and autonomy. Additionally, the Webex AI Agent will support 9 languages, with more coming soon. Orderable March 31, 2025.
CUSTOMER EXPERIENCE
Available Now
Build AI Agents in minutes
Leverage an intuitive, highly flexible design tool that makes it easy to quickly build AI agents. Connect to back-end systems for greater customization, personalization, and intent fulfillment across scripted or autonomous use cases.
CONTACT CENTER
Generally Available
AI Assistant for Contact Center
The Cisco AI Assistant for Webex Contact Center equips agents with AI tools that offer automated guidance, context, and summaries to optimize customer interactions. Soon, it will also support multiple languages and suggested responses.
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CONTACT CENTER
Coming Soon
Webex Contact Center integration with Epic Systems
The upcoming Webex Contact Center integration with Epic Systems empowers agents and care providers with an AI-driven communication platform integrated directly into the Cheers/Hyperdrive user interface. Eliminating the need to switch between windows or tools, agents can easily engage patients on their preferred channels across the entire care journey—from access and diagnosis to treatment and recovery.
CONTACT CENTER
Coming Soon
AI Assistant – Real-time Transcription
Real-Time Transcription provides instant, accurate, and continuous transcription of conversations during live calls.
CONTACT CENTER
Coming Soon
AI Assistant – Suggested Responses
AI automatically suggests replies for agents in real-time, incorporating customer context and history for faster, more accurate responses.
CONTACT CENTER
Available Now
AI Assistant – AI Agent Transfer Context Summaries
Provide accurate automatic summaries for seamless handoffs from virtual to human agents.
CONTACT CENTER
Available Now
AI Assistant – Dropped call summaries
Eliminate customers having to repeat themselves with automatic dropped call summaries.
CONTACT CENTER
Generally Available
AI Assistant – Agent Wellbeing
Automatically identifies signs of burnout in real time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.
CONTACT CENTER
Generally Available
AI Assistant – Auto CSAT
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
CONTACT CENTER
Generally Available
AI Assistant – Topic Analytics
Topic Analytics transcripts and summarizes customer calls, providing a detailed breakdown of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
CONTACT CENTER
In Beta
AI Assistant for Developers – Contact Center
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
CPAAS
In Beta
Integration Studio for Webex Connect
The Integration Studio for Webex Connect enables partners to drive monetization by building reusable API integrations that work with the Flow Builder to create tailored vertical solutions for their customers.
Other enhancements
CONTACT CENTER
Coming Soon
AI Assistant – consult/transfer mid-call summaries
Mid-call summaries automatically produce concise and accurate summaries of customer interactions, capturing essential points and action items discussed during calls. These summaries are shared with agents and experts as part of the consult/transfer process, eliminating the need to repeat information.
CONTACT CENTER
Coming Soon
Native Campaign Manager for Webex Contact Center
Effortlessly create proactive outbound campaigns that enable agents to spend more time interacting with customers and less time trying to reach them. Easily implement preview, progressive and predictive campaign modes along with precise contact attempt strategies that boost contact success rates.
CONTACT CENTER
Coming Soon
New AI and digital features coming to Contact Center Enterprise (CCE Release 15)
The advanced AI features currently being developed for Webex Contact Center will soon be available for Webex Contact Center Enterprise (CCE) and Unified Contact Center Enterprise (UCCE). Our upcoming release CCE 15 also offers additional digital capabilities such as WhatsApp, Facebook Messenger, and Apple Messages for Business.
CONTROL HUB
Coming Soon
AI Capabilities in Control Hub
Webex Control Hub is the centralized place for managing the company’s AI ecosystem, with enhancements for selecting language models, customizing AI features, enabling workflow integrations, and measuring AI adoption.
DEVICES
In Beta
Smart Diagnostics
Stay proactive and successfully manage large device deployments with limited IT resources. Leveraging AI, Smart Diagnostics will deliver any context relevant to device issues in an easy to digest and actionable format to resolve the problem.
CONTROL HUB
Available Now
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”
CONTROL HUB
In Beta
Custom Role-Based Access Control for Control Hub
Custom Role-Based Access Control gives IT admins the flexibility to build custom admin roles within their organizations that make sense for their specific business needs.
CONTROL HUB
Coming Soon
Role Based Access Control for Workspace Insights
Give your IT, Workplace Resources, and HR stakeholders access to just the tools they need in Control Hub with new custom role-based access to view space utilization and environmental data from sensors in Cisco devices.
