FALL 2024
What’s
New
Discover the next chapter of Webex: Experience Amplified
CUSTOMER EXPERIENCE
Coming Soon
Webex AI Agent
The new Webex AI Agent delivers a true self-service experience with natural, conversational language, as well as orchestration and automation for a complete user journey.
Video Player is loading.
SUITE
Coming Soon
New AI features in Webex
The AI Assistant for Webex is getting even better, with calling summaries, the ability to recognize multiple speakers in group settings, and support for 120+ languages. Plus, Vidcast and Slido are adding generative AI capabilities for Vidcast creation and polling, and our AI partner ecosystem is expanding for greater flexibility and choice.
DEVICES
In Beta
Cisco Spatial Meetings for Apple Vision Pro
Imagine having life-like video with such incredible depth that the experience is breathtaking. It’s not just video conferencing. It’s a meeting experience where people and objects come to life with amazing realism.
DEVICES
Available Now
Ceiling Microphone Pro
Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.
Video Player is loading.
SECURITY & MANAGEABILITY
Available Now
Workspace Designer
Our new Workspace Designer helps you design your own meeting spaces with Cisco collaboration devices through an interactive online tool that features a wide set of room configuration options, actionable tips, and at-a-glance blueprints to assist with the planning of your workspace deployment.
Video Player is loading.
CALLING
Available Now
Webex Calling reaches over 16M users
Webex Calling has more than 16 million users across 180+ markets globally.
Video Player is loading.
SUITE
Coming Soon
AI translations in 120+ languages
Now expanding our existing message translation in Webex Spaces, AI Assistant summaries can now be translated in 120+ languages during and after a meeting. Plus, Slido Q&A and Vidcast generated videos now have translation options enabled, with more languages coming soon.
CALLING
Coming Soon
AI Assistant for Calling
AI Assistant is coming soon to Webex Calling. View live and post-call summaries so you never miss a detail of an important conversation and use shared summaries to eliminate frustrating hold times during call transfers.
CALLING
Available Now
100K+ Webex Calling agents
Elevate the CX beyond the contact center with Webex Calling, the complete UCaaS + CCaaS platform with over 100K agents today.
Video Player is loading.
SUITE
Coming Soon
Identify each speaker in the room
Identify the name of the right person in meeting summaries, instead of seeing the conference room name, ensuring every voice is heard.
VIDCAST
Coming Soon
AI-generated Vidcast
With a simple upload of any PowerPoint or PDF, AI seamlessly transforms the content into a professional and engaging Vidcast. Users can define the tone, edit the script, and choose from a variety of voice options tailored to their needs. Furthermore, you can translate your video into several languages, making communication more inclusive and effective.
SUITE
Coming Soon
Share AI summaries
Take your AI-generated summaries beyond the meeting by easily exporting recaps into 3rd party tools and applications such as Microsoft Outlook, Teams, Copilot, and Slack.
CALLING
Coming Soon
AT&T Business expands partnership with Webex Calling
AT&T Business will soon launch as a Certified Calling Provider for Webex Calling, providing seamless cloud migrations to customers in the United States.
CALLING
Coming Soon
Webex with Verizon Business to launch in the United States
We’re thrilled to announce that Cisco and Verizon are expanding their partnership through the Webex Wholesale route to market.
SLIDO
In Beta
AI-generated polls
Slido’s AI will seamlessly analyze your Microsoft or Google presentation and generate custom polls tailored to your content within seconds, making it easier than ever to boost participant engagement.
SUITE
Coming Soon
AI Assistant Partner Ecosystem
We’re expanding the AI Assistant by giving users the ability to: Automate workflows and integrations with enterprise apps including Salesforce, ServiceNow, Zendesk, and more; Integrate with Glean, enabling mutual customers to enhance discussions and speed-up decision making with its knowledge graph and connectors; and choose the large language model (LLM) that best fits their needs with Amazon Bedrock.
DEVICES
In Beta
Cisco Spatial Meetings for Apple Vision Pro
Imagine having life-like video with such incredible depth that the experience is breathtaking. It’s not just video conferencing. It’s a meeting experience where people and objects come to life with amazing realism.
DEVICES
Available Now
Ceiling Microphone Pro
Ceiling Microphone Pro is the first to bring AI-powered, adaptive voice capture to a variety of meeting spaces, offering impeccable sound quality for remote participants. It is your new digital conferencing mic featuring zero-touch configuration, audio over IP, flexible design, and an augmented audiovisual experience with Cisco video devices and cameras.
Video Player is loading.
ROOMOS
Coming Soon
AI Assistant for Devices
Launch the AI Assistant from Cisco Collaboration Devices, and get action items, summaries, and more during your meetings.
PHONE OS
In Beta
Desk Phone 9800 Series integration with ThousandEyes
Use ThousandEyes to monitor and troubleshoot the Desk Phone 9800 Series, reduce downtime and cut costs by pinpointing and resolving the source of call or audio issues as quickly as possible.
DEVICES
Available Now
Table Microphone Pro in Carbon Black
Support your workspace interior design with the new carbon black version of the digital Table Microphone Pro, bringing aesthetics, directional sound capture, and intuitive mute controls to any meeting room.
DEVICES
Available Now
Room Navigator for Wall is certified for Microsoft Teams
Assist your workforce and visitors to seamlessly check room availability, reserve a space, check into upcoming meetings, and navigate the office with the ultimate scheduling display, now certified for the Microsoft Teams panel experience.
DEVICES
Coming Soon!
Bang & Olufsen Cisco 950 in Desert Gold
Now in two colors! Introducing Desert Gold—true wireless earbuds designed for professionals. Meet your new all-day audio companion, offering sophisticated style, outstanding sound quality, and the unique features professionals need.
ROOMOS
Available Now
Cross-view for long rooms
By adding two Quad Camera bars on the sidewalls alongside a Room Kit EQ, Room Kit EQX or Room Kit Pro, you can now equip your long conference rooms and boardrooms with the cinematic cross-view experience.
AI AGENT
Coming Soon
Webex AI Agent
The new Webex AI Agent delivers a true self-service experience with natural, conversational language, as well as orchestration and automation for a complete user journey.
Video Player is loading.
AI AGENT
Coming Soon
Webex AI Agent Studio
The AI Agent Studio allows organizations to quickly deploy a voice or digital AI agent in minutes and choose which AI models are used to support a range of customer engagements.
CONTACT CENTER
In Beta
AI Assistant – Virtual Agent Transfer Summaries
Provide accurate automatic summaries for seamless handoffs from virtual to human agents.
CONTACT CENTER
In Beta
AI Assistant - Dropped Call Summaries
Eliminate customers having to repeat themselves with automatic dropped call summaries.
CONTACT CENTER
Coming Soon
AI Assistant – Suggested Responses
Improve agent efficiency and reduce onboarding time by providing automatic responses to the agent within the chat window in response to a customer query.
CONTACT CENTER
Available Now
Agent Wellbeing
Automatically identifies signs of burnout in real-time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.
CONTACT CENTER
In Beta
AI Assistant for Developers – Contact Center
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
CONTACT CENTER
In Beta
Auto-generate customer satisfaction scores
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
CONTACT CENTER
Available Now
Topic Analytics
Take advantage of automatic transcripts, customer call summaries, and detailed breakdowns of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
CPAAS
In Beta
Proactive Outbound Video
We are leveraging advances in generative AI to enable businesses to deliver personalized, interactive videos to customers at scale. Carnival Cruise Lines is testing the use of AI video to enrich and streamline the passenger port experience as they set sail on their cruise.
Other enhancements
CPaaS
Early Access
Partner Integration Studio
We are excited to announce the development of the Partner Integration Studio, a self-serve platform designed for partners to build, deploy, manage, deploy, and monitor integrations on Webex Connect.
CPaaS
Available Now
Branded Text with iOS
Apple now supports RCS on all devices with iOS 18, expanding the reach of Branded Text. Branded Text enhances your customer interactions by automatically upgrading a simple SMS message, delivering it with branding, verification and secure encryption to any RCS enabled device.
CPaaS
In Beta
Watchtower Observability
The Watchtower Monitoring Dashboard now provides even greater visibility into the health of applications and operations. Users can now monitor integration performance alongside TPS limits, drilling down into the root causes of integration failures more effectively.
CONTACT CENTER
Available Now
Flow Designer Enhancements
The Flow Designer platform facilitates the creation and deployment of AI-powered CX workflows, ensuring a smooth transition from traditional contact center workloads to modern experiences. Improvements to the Flow Designer canvas enhance usability and pre-built flow templates that require minimum configuration.
DEVICES
Available Now
Workspace Designer
Our new Workspace Designer helps you design your own meeting spaces with Cisco collaboration devices through an interactive online tool that features a wide set of room configuration options, actionable tips, and at-a-glance blueprints to assist with the planning of your workspace deployment.
Video Player is loading.
DEVICES
Coming Soon
Smart Diagnostics
Stay proactive and successfully manage large device deployments with limited IT resources Leveraging AI, Smart Diagnostics will deliver any context relevant to device issues in an easy to digest and actionable format to resolve the problem.
DEVICES
In Beta
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”
DEVICES
In Beta
Webex Air Gapped
A fully compliant and customized collaboration solution built for National Security and Defense, enabling modern meeting, chat, and calling via the Webex app.
Video Player is loading.
CONTROL HUB
Coming Soon
Custom Role-Based Access Control (Control Hub)
Custom Role-Based Access Control gives IT admins the flexibility to build custom admin roles within their organizations that make sense for their specific business needs.
