What’s
New

Enjoy a new and modern visualization of room availability, meeting details, ad-hoc space reservation, calendar view, and room conditions in the native Cisco Room Booking app running on Cisco Room Navigator while leveraging the flexibility to apply customizations and add your own branding to the native room booking user interface. New check-in functionality coming soon.

Now you can set a camera preset on your Microsoft Teams Rooms registered Cisco Devices! Use the camera controls to adjust pan, tilt, and zoom. When you're all set, you can name and save your newly created preset, so it's there and ready to use in your next meeting.

You can now customize which issue you want to be notified about and mute others, so you only receive the alerts that are the most important to you—clearing out the excess noise. You can also use a saved Search as a dynamic target for the group of devices you want to monitor with a specific rule.

Get the same Cisco Video Integration for Microsoft Teams user experience and features when joining any Microsoft Teams meeting from other businesses (B2B) instead of WebRTC Direct Guest Join.

Developers, partners, and customers alike can seamlessly integrate virtual agent solutions into both Webex Contact Center and Webex Contact Center Enterprise. This empowers customers to incorporate their preferred virtual agent solutions alongside the existing array of native and third-party options.

Enable brands to connect with customers directly through Apple's ecosystem, offering a variety of rich interactive messaging options.

This new feature enables developers to build a single task bot capable of conversing in 33 different languages. Once fed the appropriate training data, chatbots will be able to auto-detect questions in multiple languages, understand their intent, and respond in the same language.

The new watchtower monitoring dashboard enables developers to monitor application health, usage, and performance metrics in real-time. The first release of the dashboard allows for Transaction Per Second (TPS) to be tracked, ensuring that if limits are reached, users can take action to increase limits as needed.

With historical and live top call drivers, business owners can identify the top reasons customers have called in to the contact center enabling them to identify suitable candidates for automation based on the ongoing customer interactions.

An agent can get knowledge-based article suggestions to questions asked by the customer. It will also highlight the most likely important part of the article for faster reference.

Now available for Webex Calling and video mesh, get direct access to ThousandEyes path visualization data within Control Hub. This helps network administrators identify root causes for negative participant experiences.

In this new elearning course from Webex Academy, gain foundational knowledge of machine learning as well as insight into how Webex implements responsible AI principles in its product line.

See large productivity benefits by automating certificate management of your device deployment. With Cisco ISE now on Cisco devices, managing certificates on the Cisco network have never been this easy, secure, and streamlined.

The new partnership with Megaport offers greater performance and reliability by enabling secure, scalable, and agile networks, with a smart and simple platform to manage every connection.